Account Manager
Atlanta, GA School Broadcast Program
Description

Job Summary:

Account Managers work within our School Broadcast Program (SBP) group. The SBP team supports over 4,000 member schools who utilize our broadcast platform to live stream over 100,000 live sports events and other school activities each year – school productions are either manual (with student-led crews) or automated (with a special proprietary camera system). You will work with high school administrators and athletic directors to assist with their media, technical and marketing needs.

Primary responsibilities include:

  • Managing relationships with SBP schools
  • Managing, routing, and tracking schools’ issues until they are fully resolved
  • Working with schools to increase production quality and quantity of broadcasts
  • Providing marketing tools to schools to use to build awareness and grow revenue

Specific responsibilities:

  • Working directly with schools; documenting all communications in Salesforce (CRM) and/or Zendesk
  • Monitoring the “health” of schools’ automated camera systems to ensure they are working properly
  • Monitoring schools’ production activity to ensure they are consistently producing events
  • Proactively working with school Program Manager to resolve any issues escalated by our support team
  • Communicating new technology updates and offering best practices to schools
  • Collaborating closely with other departments internally (e.g. Marketing, Tech Support, etc.), when applicable, to assist schools
  • Developing proficiency in all SBP software, online tools and databases

Qualifications:

  • Minimum two years of customer service or account management
  • Bachelor’s degree
  • Must live in Atlanta area

This Role is right for you if:

  • You have experience working directly with customers (and like doing it)
  • You are comfortable juggling multiple tasks/ priorities at once
  • You have strong organizational and follow-up skills
  • You are flexible and adaptable, and you thrive in a fast-paced work environment
  • You like a small company environment where you have a lot of independence to do what needs to be done
Requirements

  

Vaccinations mandatory unless otherwise provided under applicable law. Do not disclose any legal limitations on vaccine requirement until conditional offer of employment is made or presented.