Maintenance Supervisor

Reporting to the Facilities Manager, the Maintenance Supervisor will be responsible for the day-to-day maintenance oversight of one or more multifamily residential buildings located throughout the Buffalo Metropolitan Area. Also, the Maintenance Supervisor will successfully lead a team of Maintenance Technicians.

Maintenance Supervisor Duties Include:

  • Managing the assigned residential building(s) to a high standard of quality and care.
  • Supervising Maintenance Technicians and providing team leadership by setting a strong example and clear expectations for all MTs and ensuring team members understand their roles and expectation
  • Turning over apartment units in a timely and high-quality manner and preparing a monthly schedule to track progress.
  • Completing daily work orders, maintaining and updating the work order system, and making sure that there is no backlog in work orders
  • Performing:

                 - Plumbing & appliance repair duties

                 - Electrical troubleshooting and repair duties

                 - A/C repair duties (with proper certification)

                 - Painting and Carpentry work

  • Overseeing service request system and offering suggestions to improve it if possible
  • Understanding, helping to set and meet monthly budget goals
  • Helping to schedule and supervising contracted services as needed (H.V.A.C., electrical, plumbing, elevators, boilers, snow removal, and parking structure maintenance, etc.) to ensure the quality of work.
  • Maintaining supplies and equipment inventory and service/repair logs monthly to provide a record of performance.
  • Overseeing necessary contractors to ready apartments for re-lease, i.e., carpet cleaning, painting, etc., within the timeframe determined by the Facilities and/or Property Manager.
  • Developing and maintaining positive relationships with tenants, suppliers, contractors, vendors and regulatory agencies, and the Community's other staff members.
  • Developing a clear understanding of site and unit layouts, property features, and areas of concern. Visiting property amenities, common areas, and vacant units regularly ensures that all comply with the highest standard of cleanliness, reliability, and safety.
  • Maintaining “On Call” availability and handling property emergencies during business hours and after-hours efficiently. Making sure that someone from the maintenance team is always available in case of emergency.
  • Helping the Facilities Manager and/or Property Manager to develop preventative maintenance and repair/replacement programs.
  • Ensuring that all facilities meet government regulations and environmental, health and security standards
  • Working closely with the Facilities and/or Property Manager on other tasks, as required, and executing assigned tasks and initiatives with accuracy, urgency, and care.



  • Excellent knowledge of and demonstrated work experience with plumbing, electrical, and HVAC is required.
  • Demonstrate a general understanding of contracting practices, building equipment operations (including heat pumps, central fire systems, boilers, cooling towers, elevators, makeup air, etc.), and vendor management.
  • Ability to recognize problems and provide practical solutions
  • Demonstrate a strong sense of personal accountability and be able to instill that in others
  • Excellent organizational skills and ability to succeed in a fast-paced environment
  • Outstanding skills in interpersonal relations and communications
  • A dynamic, outgoing, and positive personality that is complimented by an approachable and collaborative attitude.
  • A clear understanding of and compliance with federal and state landlord-tenant laws and Fair Housing laws and standards.
  • Possessing the desire to excel, learn and adapt to changing objectives and structures; able to respond positively to different feedbacks and learn from different situations
  • A hands-on approach that is supported by strong attention to detail
  • Must have a valid driver’s license and reliable transportation
  • Ability to work evenings and weekends when necessary.