Compliance with all company, regulatory and federal requirements.

STATUS AND SCOPE: Reports to General Manager

FLSA STATUS: Non Exempt

QUALIFICATIONS

• High School Diploma or Equivalent required. This is an entry level position.

PURPOSE

• Establish minimum standards of performance.
• Provide training and incentive for job completion and advancement.
• Facilitate teamwork and efficiency through clear division of responsibilities.

OUTCOMES

• High company operating performance.
• 100% guest satisfaction. Exceed expectations.
• Service and quality excellence across all departments and disciplines.
• Highly trained and capable work force.
• Assured staff and guest safety.

General:

• Adhere to all company policies and procedures.
• Maintain professional conduct and appearance at all times.
• Communicate effectively up and down the organizational structure.
• Complete special projects or additional work requests made by management on time.
• Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
• Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers.
• Demonstrate continued improvement of knowledge and skills as it relates to your position. Your work should be free of excessive errors and meet all standards of the position.
• Maintain a well-organized, clean and clutter free work area and warehouse.
• Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
• Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
• Follow up on commitments and assignments in a timely manner.
• Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
• R.E.A.C.H.

Job Specific:

• Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Answer questions regarding the location and its facilities, games and merchandise.
• Ticket, arrange and display merchandise to promote sales.
• Demonstrate use or operation of games or merchandise.
• Resolve and complaints arising from guests in a professional manner.
• Clean games, shelves, floor, counters, and tables.
• Exchange merchandise for customers and accept returns.
• Inventory stock.
• Load games with tickets and instant win merchandise.
• Clear token and ticket jams.
• Assist with minor game repairs as needed and ability dictate.
• Assist in moving games.
• Take out the trash.
• Any other legal duties as required by the General Manager.

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