Role Overview: 

To manage Individual Service Plan goals, coordination of clinical supports, required reporting for a selected group of adults receiving services at Innovative Life Solutions, and supervision of front-line management and staff. This is an “at will” position.

Essential Functions:

• Train RC/FC on effective and safe supports for people in their caseloads.
• Liaise with other services and service providers to ensure effective completion of training for carrying out approved plans for support and observe supports for technical assistance. 
• Train RC’s and FC’s in how to effectively train, observe, and support front line staff (DSP’s and Residential Counselors) to carry out approved care plans;
• Complete comprehensive, accurate, and timely monthly and quarterly reports with progress analyses and recommendations included, and then upload and distribute them to authorized recipients per Innovative Life Solutions’(ILS) policy.
• Maintain service and support records electronically or by other means as required by ILS policy.
• Retrain and counsel staff who do not complete documentation on time and in required form, and complete disciplinary action when appropriate.
• Write Court Reports that meet ILS’s standards, distribute them per policy, and present in Family Court as required.
• Develop SMARTER goals for inclusion in the Individual Support Plans (ISP’s) for people in the assigned case load. When the ISP is being developed, if team members do not understand how SMARTER goals are developed, the Q will provide technical assistance to ensure this goal standard is met;
• Review data collection on a schedule that allows for corrective action to be taken for staff if the data is not collected as planned. Reviews must take place at least weekly to ensure that there are no gaps in collection;
• Chair regularly scheduled meetings with staff to ensure training is up to date, and that any issues that have arisen in care are identified and addressed with immediacy.
• Review the MCIS (see MCIS Policy) at the start of business each day in order to timely address any issues or alerts that have been identified by external monitors.
• Daily review the electronic calendar to ensure and emails to ensure critical report dates and/or meetings are not missed, and that information is distributed and shared appropriately. 
• Timely complete audits and review and distribute these audit reports per ILS Quality Assurance policy. If deficiencies are discovered during audit, take corrective action immediately, and follow through until correction is complete;
• Produce written plans for assigned staff to cover during both planned and unplanned absences;
• Coordinate with the Quality Assurance Team generally to ensure ILS meets full compliance with the Provider Certification and Department of Health Annual Licensure Survey requirements and address the areas of improvement identified during the Provider Performance Review;
• Interact professionally as an advocate, mentor, and information resource to families, external advocates, attorneys, and DDS Service Coordinators and QRS personnel; and
• Attend ISP and other meetings in support of people who receive residential services from ILS.

Other duties may be assigned and are included by implication in this description. These duties will be assigned and explained by the direct supervisor, or other levels of management at ILS.  This position description is accompanied by a specifically developed Career  

Experience and Education Pre-Requisites: 

• At least a bachelor’s degree from an accredited college or university, Social Services, Human Services, or master's Level Graduate preferred.
• At minimum one year’s experience in direct service provision to adults with ID/DD, including developing and tracking goals, calendars, reports, and analyses.
• Excellent Communication and Documentation skills including proficiency using Microsoft Office; some experience with electronic health records preferred.
• Experience in providing training to staff who support adults with ID/DD
• Experience in working with and coordinating care in an interdisciplinary team that includes physicians, nurses, psychologists, attorneys, and other professionals who support people with intellectual and other developmental disabilities.

OTHER CONDITIONS OF EMPLOYMENT 

Must consent to a comprehensive statewide and national mandatory criminal background investigation.

Individuals with a criminal background are required to provide proof of adjudication or completion of their sentences. Additionally, they must present clear and convincing evidence of their rehabilitation to Innovative Life Solutions.

•   Must consent to and pass a review of the Department of Motor Vehicles record.
•   Subject to random drug testing. Refusal by employee to take a requested drug test will be grounds for dismissal.
•   Maintenance of required certifications in CPR/FA and CPI
•   Maintenance of current Health Certificate
•   Successful completion of required training (for example “Phase 1,” etc. and other topics required by oversight and/or contracting agencies)