Established in 1933, Walpole Outdoors manufactures and installs distinctive, architectural landscape products and structures that extend the comforts of a home. Products include a broad range of AZEK® (cellular PVC) and Northern White Cedar including fences, gates, pergolas, railings, arbors, exterior home and garden décor, and much, much more.
We are looking for a highly motivated individual to fill our Branch Manager position for the Ridgefield area. This person should be an experienced team builder, familiar with light construction, a problem solver and a great communicator.
The Branch Manager is responsible for overseeing the daily operations of the delivery and installation department, regional showrooms, and associated personnel making sure operations run smoothly and efficiently while providing a positive customer experience for clients. Sales and billing goals will be developed and achieved, and operational improvement plans will be created and executed annually.
Delivery and Installation
o Schedule jobs with customers
o Oversee invoicing of completed work
o Maintain proper staffing levels to achieve billing goals
o Provide training and guidance to installers to ensure proper quality and service
o Manage facilities, vehicles and equipment
o Maintain and support 4 to 5 Design Consultants
o Review all orders for clarity and profit potential
o Train Design Consultants on proper order writing
o Oversee showroom operations through a Showroom Managers
o Order review and processing
o Inventory Management
o Oversee Accounts Receivables
o Manage customer service issues
o Achieve and track favorable online reviews
o Manage Payroll and HR duties