CloudOne is looking for an outgoing call center agent to join our team in Nashville, TN.  Do you like meeting new people? Helping them find solutions? Working as part of a team? Do you thrive on constant feedback and communication? You’ll be a great fit at CloudOne’s Call Center.

Our Call Center Agents are the heart of our business. They play a vital role, forming the human connection between various customers and multiple different business entities.  As an agent you’ll answer client inquiries and questions regarding multiple products and services that our organization both produces and provides. Most of the job duties are performed by telephone in the call center; occasionally our agents communicate by email or face-to-face.

Duties and Responsibilities

• Assisting customers with inquiries about products and services.
• Providing individualized customer service of high-standard professional level.
• Building the interest of customers in the products and services offered by our organization.
• Maintaining and updating our customer database by entering information about modifications or changes and the present status of the customers or prospective customers.
• Providing feedback and insight regularly on the effectiveness of policies and processes within the services and call center department.
• Checking call queues and prioritizing incoming calls/outgoing calls in order of importance.
• Other duties as assigned.

Compensation

• Sick Time
• Potential to Earn PTO
• Awesome coworkers
• Comprehensive Medical/Dental/Vision
• Life Insurance and Disability Benefits
• 401K + Company Match
• Gym Membership Reimbursement
• Pet Insurance
• Company Paid LTD, Basic Life and AD&D

Travel

No travel is expected for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

EEO Statement

CloudOne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CloudOne complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CloudOne expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CloudOne’s employees to perform their job duties may result in disciplinary action up to and including termination of employment.

• High School diploma or equivalent.
• Genuine Interest in helping people and solving problems.
• Time Management.
• Communication Proficiency.
• Teamwork.
• Working knowledge of Microsoft Office Suite, and typing skills > 25 WPM.