Housing Services Lead - FT (3:00 p.m. - 11:30 p.m.)

Type: Regular, Full-Time

Status: Non-Exempt

Schedule: Wednesday – Sunday

Shift: Swing, 3:00 p.m. - 11:30 p.m.

Rate of Pay: $25.00 - $28.13/hourly (Depending on experience)

Reports To: Housing Services Manager

SUMMARY: Under the direction of the Housing Services Manager, the Housing Services Lead will provide direct support and monitoring for the daily operations of all residential and non-residential housing projects within Marjaree Mason Center (MMC) during the incumbent’s shift; this includes being the first point of contact for employee operational challenges during the shift.

Emergency and Transitional Safe Houses: Support the duties of the residential team and is responsible for monitoring residential services, processes, and operations during the incumbent’s shift, including having a direct line of communication with the Crisis Response Lead pertaining to those entering the Emergency program.

Non-Residential Housing Service Programs/Projects: The Housing Services Lead will support all Non-Residential housing services that consists of Welcome Home, Rapid Rehousing, Safe and Sound, Housing First, Transitional etc., and any future non-residential programs/projects that may be implemented. This position may be involved in the FMCoC homeless agencies activities, and will assist with grant reporting, data collection, reporting, and file mandates for all housing grant, including that of the HUD grants.

As an MMC Lead, this position represents the agency, maintains interactions with clients, families, and the community.


  • Has the lead role in program operations and support to staff regarding shift specific responsibilities;
  • Notifies Housing Services Manager of operational and/or client concerns, issues, and needs on a regular basis;
  • Provides supportive communication and coordination with the Crisis Response Team and Lead, and ensures that clients enrolled/admitted into residential services have completed the necessary residential orientation process and assigned the appropriate Case Manger within 24 hours of entering safe housing;
  • Supports and monitors the linkages of client self-sufficiency programs/services, which can include: life skills, financial literacy, linkages to institutions of learning, job skills training sites, and others;
  • Provides the Housing Services Manager with feedback pertaining to the overall enhancement and potential implementation of the residential/Non-Residential programs in order to ensure effectiveness of program activities;
  • Provides monitoring and support regarding the health and safety compliance of the facilities and ensures that the proper programming of safe house services are running effectively and efficiently such as Case Management services, potential clinical scheduling, client access to clinical services, and classes/groups within the residential setting;
  • Supports the Housing Services Manager with the coordination with other agency divisions/services to ensure quality care for our clients and participates in the Fresno Madera Continuum of Care (FMCoC) homeless agency meetings and activities as assigned by the Housing Services Manager;
  • Communicates with the Housing Services Manager regarding recommendation of policy or process changes that need to be made in order to provide the best service for clients while ensuring compliance with the agency mission and vision;
  • Collaborates with the Housing Services Manager and the Housing Locator, regarding MMC’s housing by-name list, in order to ensure clients are streamlined and connected effectively and appropriately;
  • Maintains consistent communication, problem solving, and teamwork with internal agency divisions: Crisis Response, Children’s Enrichment Center, Legal, Counseling, and other Safe House division programs to ensure the provision of seamless quality client services;
  • Communicates with the Crisis Response Lead regarding the coordination of entry/referral process of incoming safe house residents;
  • Supports the monitoring regarding length of stay for clients residing in the Emergency and Transitional Projects in order to ensure clients are progressing appropriately;
  • Brings forward internal staff and facility operating issues to the Housing Services Manager;
  • Supports client complaints, concerns, needs, and grievance procedures; reports these to the Housing Services Manager;
  • Ensures that the implementation of Residential programs, groups, and activities are conducted daily;
  • Facilitates shift-change briefings as appropriate;
  • Works with the Housing Services Manager to ensure that all Safe House Residential Handbooks are meeting the unique needs of our residents (culture, religion, ethnicity, etc.);
  • Reviews client intake materials to ensure program and grant operational needs/data collection are current and effective;
  • Ensures a caring, supportive, empowering, and nonjudgmental environment for residents;
  • Attends MMC and/or community meetings as requested; and may be required to attend and present at staff, board, and agency meetings as needed;
  • Participates in the agency’s strategic planning meetings as assigned;
  • Participates in weekly 1:1 meetings with the Housing Services Manager;
  • Monitors facility cleanliness and maintenance by completing a daily building daily walk through with the Housing Services Managers; ensures the facility health and safety concerns for staff and/or clients are addressed;
  • Reports continuing maintenance issues or general facility concerns to the Housing Services Manager;
  • Regular attendance and promptness are considered part of each employee’s essential function;
  • Other duties as assigned.


The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. 


The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree from an accredited college of university in Social Work, Criminology, Health and Human Services, or related field required.
  • A minimum of six (6) months experience in the domestic violence field required.
  • Experience using Apricot is preferred.
  • Bilingual preferred.


  • Bilingual in Hmong, Spanish, or Punjabi is a plus.
  • Ability to work evenings and weekends.
  • Ability to work with minimal supervision and to work effectively in team concept within all aspects of the Housing Services department.
  • Ability to lead, plan, organizes, and delegate.
  • Ability to create and facilitate presentation in front of groups.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to communicate effectively with clients, donors, volunteers, or employees of agency.
  • Ability to effectively communicate in English.
  • Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists, and to make independent decisions within scope of responsibility.
  • Ability to multi-task.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
  • Ability to understand the needs of those impacted by domestic violence, and a willingness to address their concerns with action designed to create change.
  • Sensitivity to issues pertaining to domestic violence, particularly security issues.
  • Ability to work independently and in a team environment.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


  • Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by set by MMC insurance carrier.
  • Must pass tuberculosis test, drug test, and fingerprinting test.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
  • Close Vision – (clear vision at 20 inches or less).
  • Oral Expression and Comprehension – frequent.
  • Speech clarity – frequent.
  • Hearing – ability to hear instructions - frequent.
  • Critical thinking – frequent.
  • Lift up to 35 pounds – occasional to frequent.
  • Push/pull – occasional to frequent.
  • Reach with hands and arms – frequent.
  • Sit – occasional to frequent.
  • Stand – occasional to frequent.
  • Stoop, kneel, crouch, or crawl – occasional to infrequent.
  • Repetitive use of hands – frequent.
  • Fine Dexterity – Both – frequent.
  • Walk – moderate.
  • Grasping: simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Indoors, environmentally controlled.
  • Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.