Purpose: To provide telephone support to PCM consumers and staff. Our mission at Stavros is to help persons with disabilities and Deaf people develop the tools and skills they need to take charge of their own lives. We accomplish this through programs and services designed to meet the needs of persons of any age or disability as they work to achieve the life goals that are important to them.
Respond to all incoming calls and direct to the appropriate person if unable to assist caller
Manage voicemail system for PCM and return calls within 48 hours
Document all incoming complaints, if abuse or neglect, contact appropriate agency and fill out mandated reporter form
Document and process any appeal requests for denial of services, reduction in PCA hours done during RN nursing evaluation
Sort incoming mail and distribute to the proper person or department
Process all Patient Referral forms received and distribute to the proper person
Verify MassHealth Eligibility
Update addresses for PCM consumers
Provide support for skills trainers and outside agencies as needed
Provide support to PAS department as needed
Strong Attention to Detail
Excellent Communication and Organizational skills
Ability to work independently and problem solve.
Knowledge of Microsoft Office- Word, Excel and Outlook
Full Time Benefits Eligible Position 35 hours/week