Department/Division: Systems Professional Services

Reports To: Director of Professional Services - Systems

Job Summary: 

The Tier III Engineer is a key position on our technology team that designs and implements systems solutions for clients. While working in fast-paced client environments, the position’s primary focus is to implement server, storage, virtualization, security, and IaaS projects, while interfacing with clients to help them build the technical components of those technologies.

Responsibilities:

• Implement exciting, best-in-class systems technology projects
• Communicate both big-picture business drivers and technical details throughout projects
• Attend vendor training, conferences, webinars, and continuing education to maintain      current knowledge of relevant technology and research industry best practices
• Gain and maintain certifications in areas of expertise
• Advocate CAIT’s positive energy culture, especially with Tier I and Tier II engineers 
• Provide feedback to CAIT leadership teams to participate in product roadmap planning
• Benchmark, analyze, report on and make recommendations for the improvement and growth of professional and managed services technology infrastructure
• Write documents, reports, and technical articles or knowledgebase clients, technical personnel, and partners
• Consult with managed services engineers to drive support escalations to resolution
• Other duties as assigned

 Desired Experience, Skills, Abilities:

• 5+ years of related information systems experience with 3+ years work experience with enterprise-level server,      storage, virtualization, IaaS cloud, or BDR solutions
• Microsoft Hosting Technologies (Office 365,Azure, Azure AD)
• Client-facing communication & soft skills to work with management, client IT contacts, and technical vendors on technical issues as they relate to projects or client needs
• The ability to create lasting relationships with client technology teams
• Application and Desktop Delivery (Citrix, Horizon, VDI, Azure Virtual Desktop, RDS)
• Server and enterprise-level hardware (Cisco UCS, also HP and Dell)
• Storage Solutions (Pure Storage, also HP, Dell, other storage vendors) 
• Datacenter Virtualization (VMWare, Hyper-V)
• Backup/DR Solutions (Rubrik, Datto, other BDR solutions)
• Identity Management and MFA (Duo, Microsoft, other solutions)
• Endpoint Management (MDM, Microsoft Endpiont Config Manager, endpoint security)
• Certifications are highly encouraged, especially in systems technologies
• Scripting  and automation skills
• Entrepreneurial  mindset with the understanding of revenue growth as a business driver
• Familiarity with enterprise procedures (change control, incident response,      business continuity)  
• Associates or bachelor’s degree
• Linux experience a plus
• Experience with compliance standards a plus (PCI, SOC, HIPAA)  
• Basic development, programming, or database administration exposure a plus
• Excellent communication & soft skills to work with management, end users and technical vendors on technical issues as they relate to proposals or client needs
• High level of self-motivation with a keen attention to detail
• Sharp troubleshooting skills: you can fix anything
• Ability to manage multiple priorities and add value under the pressure of time constraints in a      fast-paced, collaborative environment
• Ability to travel in various capacities, for example but not limited to client sites, training seminars, trade shows and corporate events
• Ability to work in an environment which may require sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components, lifting and transporting moderately heavy objects, such as server and network components, computers and peripherals