Consulting Systems Engineer III
Description

  

Department/Division: Systems Professional Services

Reports To: Director of Professional Services - Systems

Job Summary: 

The Tier III Engineer is a key position on our technology team that designs and implements systems solutions for clients. While working in fast-paced client environments, the position’s primary focus is to implement server, storage, virtualization, security, and IaaS projects, while interfacing with clients to help them build the technical components of those technologies.

Responsibilities:

  • Implement exciting,      best-in-class systems technology projects
  • Communicate both      big-picture business drivers and technical details throughout projects
  • Attend vendor      training, conferences, webinars, and continuing education to maintain      current knowledge of relevant technology and research industry best      practices
  • Gain and      maintain certifications in areas of expertise
  • Advocate CAIT’s      positive energy culture, especially with Tier I and Tier II engineers 
  • Provide feedback      to CAIT leadership teams to participate in product roadmap planning
  • Benchmark,      analyze, report on and make recommendations for the improvement and growth      of professional and managed services technology infrastructure
  • Write documents,      reports, and technical articles or knowledgebase clients, technical      personnel, and partners
  • Consult with      managed services engineers to drive support escalations to resolution
  • Perform other      tasks as needed or requested


Requirements

 
Department/Division: Systems Professional ServicesReports To: Director of Professional Services - SystemsJob Summary: The Tier III Engineer is a key position on our technology team that designs and implements systems solutions for clients. While working in fast-paced client environments, the position’s primary focus is to implement server, storage, virtualization, security, and IaaS projects, while interfacing with clients to help them build the technical components of those technologies.Responsibilities:

  • Implement exciting,      best-in-class systems technology projects
  • Communicate both      big-picture business drivers and technical details throughout projects
  • Attend vendor      training, conferences, webinars, and continuing education to maintain      current knowledge of relevant technology and research industry best      practices
  • Gain and      maintain certifications in areas of expertise
  • Advocate CAIT’s      positive energy culture, especially with Tier I and Tier II engineers 
  • Provide feedback      to CAIT leadership teams to participate in product roadmap planning
  • Benchmark,      analyze, report on and make recommendations for the improvement and growth      of professional and managed services technology infrastructure
  • Write documents,      reports, and technical articles or knowledgebase clients, technical      personnel, and partners
  • Consult with      managed services engineers to drive support escalations to resolution
  • Perform other      tasks as needed or requested

Desired Experience, Skills, Abilities:

  • 5+ years of related information      systems experience with 3+ years work experience with enterprise-level server,      storage, virtualization, IaaS cloud, or BDR solutions
  • Microsoft Hosting Technologies (Office 365,Azure, Azure AD)
  • Client-facing communication      & soft skills to work with management, client IT contacts, and      technical vendors on technical issues as they relate to projects or client      needs
  • The ability to      create lasting relationships with client technology teams
  • General      Microsoft Windows Server (AD, GPO, DNS, DHCP, IIS) 
  • Application and      Desktop Delivery (Citrix,      Horizon, VDI, Azure Virtual Desktop, RDS)
  • Server and      enterprise-level hardware (Cisco UCS, also HP and Dell)
  • Storage Solutions (Pure Storage,      also HP, Dell, other storage vendors) 
  • Datacenter Virtualization (VMWare, Hyper-V      a plus)
  • Backup/DR Solutions (Rubrik, Datto, other      BDR solutions)
  • Identity Management and MFA (Duo, Microsoft,      other solutions)
  • Endpoint Management (MDM, Microsoft      Endpiont Config Manager, endpoint security)
  • Certifications are highly      encouraged, especially in systems technologies
  • Scripting      and automation skills
  • Entrepreneurial      mindset with the understanding of revenue growth as a business driver
  • Familiarity      with enterprise procedures (change control, incident response,      business continuity)  
  • Associates or      bachelor’s degree
  • Linux      experience a plus
  • Experience      with compliance standards a plus (PCI, SOC, HIPAA)  
  • Basic      development, programming, or database administration exposure a plus
  • Excellent      communication & soft skills to work with management, end users and      technical vendors on technical issues as they relate to proposals or      client needs
  • High level of      self-motivation with a keen attention to detail
  • Sharp      troubleshooting skills: you can fix anything
  • Ability to manage multiple      priorities and add value under the pressure of time constraints in a      fast-paced, collaborative environment
  • Ability to travel in various      capacities, for example but not limited to client sites, training      seminars, trade shows and corporate events
  • Ability to work in an environment      which may require sitting for extended periods of time, dexterity      of hands and fingers to operate a computer keyboard, mouse, power tools      and to handle other computer components, lifting and transporting moderately heavy objects, such      as server and network components, computers and peripherals