Bilingual Spanish Participant Services Representative
At Clarity, our mission is to deliver quality services by embracing Technology, Innovation and Sincerity and adopting a Simply Smarter approach for service delivery. With minimal supervision and substantial latitude for independent judgement and discretion, the Participant Services Representative position in Participant Services is responsible for responding to all member inquiries with the highest level of professionalism and integrity. PSRs are the first point of contact with Clarity members. They have a responsibility to make a positive first impression while building a trusting relationship. PSRs are responsible for owning the issues they receive and following through to a satisfying resolution
REPORTING STRUCTURE & WORK SETTING
This position typically resides at our AZ office and reports to the VP, Client & Participant Services who leads the department with dotted line reporting to the Team Lead. The nature of the work entails that candidates significantly collaborate and work closely with other team members and includes cross-functional departments as well as clients. At times, candidates may also receive direction from more senior management staff.
PRIMARY JOB RESPONSIBILITIES
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Candidates may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the candidate’s performance objectives as outlined by the candidate’s immediate supervisor.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
TRAVEL REQUIREMENTS & CONDITIONS
Minimal travel to attend training or company meetings may be required.