Sells products and/or services to repair the problem and meet the customer's needs.
Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
Assist in keeping parts department clean and orderly.
Record all sales and/or customer transactions that occur.
Provide service technicians with parts as required.
Assist with Parts Manager in merchandising displays.
Maintains the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction.
Controls showroom inventory to ensure maximum sales and customer satisfaction.
Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area
When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at a point of sale.
Attends training as prescribed by management to maintain proficiency in his/her job description.
Uses dealership equipment and resources safely and proficiently.
Performs other tasks as required by Parts Manger.
Keeps himself/herself groomed and clothed per the dealership guidelines.
Verify receiving documents.
Follow up on shortages and expedite by reporting to Parts Manager.
Should be knowledgeable in merchandising
Ability to speak effectively one on one
Ability to effectively listen
Ability to interpret customer needs
Basic computer skills
High School Diploma or GED Equivalent
Good organizational skills
Graduation from manufacturer parts program preferred but not required
Knowledge of ADP Drive preferred but not required
The noise level in the work environment is usuallv loud
Requires the use of both hands
Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of material