JOB TITLE: Program Manager
REPORTS TO: Associate Director/Senior Program Manager
FLSA STATUS: Full-Time, Exempt
Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth.
Our Vision: All youth achieve their full potential
Our Values: Put Youth First; Engage with Empathy; Advance Diversity, Equity & Inclusion; Operate with Integrity; Invest in Learning & Innovation
As the nation's first and NYC's largest youth mentoring organization, Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor, a Big, with a New York City youth, a Little. Through evidence-based, goal-centered, professionally supported programming, BBBS of NYC provides consistent support and guidance to matches that result in longer, stronger match relationships that advance young people's social-emotional development and academic progress across the five boroughs.
Big Brothers Big Sisters of NYC seeks a youth-focused, service-oriented Program Manager to join the Community-Based mentoring program. The Program Manager is responsible for facilitating high-quality, high-impact relationships between mentor (Big) and mentee (Little) matches. This Program Manager will report directly to an Associate Director or Senior Program Manager.
Responsibilities include supporting an average caseload of 55 matches of mentoring relationships between adult volunteers and youth; advising Bigs, Littles and parents/guardians through on-going support and supervision; facilitating group activities that promote stronger mentoring relationships and supporting youth goal achievement; providing resources and referrals to youth, volunteers, and parents/guardians; and conducting intake interviews and psychosocial assessments of youth applying to the program as required.
• Education: Associate Degree in relevant field with 4+ years of experience; Bachelor’s Degree in education, counseling, psychology, social services or related field with 1 – 3 years of direct service experience; Master’s Degree in mental health counseling, social work, education or other relevant fields with 0 – 2 years of experience
• 8+ years of experience in the youth development field may exempt applicants from education standards
• Knowledge of child safety and mandatory reporter protocols, alignment with an asset-based approach to supporting young people and volunteers
• Commitment to advancing diversity, equity, and inclusion
• Adaptable and flexible; strong critical thinking and situational judgment; ability to build relationships; Strong administrative and organizational skills
• Experience developing and managing relationships with youth clients, guardians, and volunteer mentors
• Knowledge and demonstrated experience with intake processes, and case management skills; Experience with conducting psycho-social interviews, a plus
• Must be proficient in MS Office: Word, Excel, & Outlook; Experience using Matchforce and/or Innovative Mentoring systems, a plus
• Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
• Excellent organizational skills, ability to manage high caseloads and effectively work with clients
• Bilingual skills in the following languages: Spanish/Chinese/Korean is a plus
• Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify and report child safety issues for volunteers, children, and their families
• Supervise a caseload of 55 matches comprised of youth, parent/guardians, and volunteers with the goal of building an impactful, longer, stronger mentoring relationship
• Provide ongoing phone, email, and in-person monthly supervision and support to mentors, mentees, and parents.
• Conduct client and parent psychosocial interviews, write assessments, and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services
• Maintain and document professional records of all supervision contacts; collect surveys on youth outcomes, the strength of the mentoring relationship, and identify ongoing support needs.
• Monitor closely for safety, program compliance, goal achievement, and program satisfaction; immediately address and resolve issues that may arise
• Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes
• Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs
• Act as an advocate for youth and families by providing referrals, crisis intervention, and other additional resources
• Identify and communicate qualitative and quantitative success within the organization.
• Perform other organization and program-related duties as assigned
Please submit your resume and cover letter via our Career Center web link: Applications without a cover letter will NOT be reviewed.
Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
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