JOB TITLE: College and Career Success Manager
REPORTS TO: Director, College and Career Success
FLSA STATUS: Full-Time, Exempt
Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth.
Our Vision: All youth achieve their full potential
Our Values: Put Youth First; Engage with Empathy; Advance Diversity, Equity & Inclusion; Operate with Integrity; Invest in Learning & Innovation
As the nation's first and NYC's largest youth mentoring organization, Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor, a Big, with a New York City youth, a Little. Through evidence-based, goal-centered, professional supporting programming, BBBS of NYC provides consistent support and guidance to matches that result in longer, stronger match relationships that advance the social-emotional development and academic progress of young people across the five boroughs.
As an integral member of the College & Career Success team, the College & Career Success Manager will provide direct, individualized guidance, coaching, and resources to first- and second-year college students and their volunteer mentors to support college persistence and success. In this role, the College & Career Success Manager will also play a role in enrolling college-bound high school students already engaged in BBBS of NYC’s programming in the College & Career Success program, centering the lifelong journeys of our Littles. The ideal candidate will have a firm belief in the power of mentoring, demonstrated experience working with 12th graders, first and second-year college students, a clear understanding of the barriers facing first-generation college students, and experience with developing and facilitating relevant workshops to young adults related to college access, persistence, and success. Additionally, the College & Career Success Program is an innovative and developing service delivery model at BBBS of NYC, the College & Career Success Manager will also strongly contribute to overall program design, implementation, management, and evaluation.
- Serve as direct support to 75 currently enrolled first and second-year college student program participants, their mentors, and their families to support college persistence and success
- Provide both tailored, individualized coaching and guidance as well as delivering workshops and resources to the full group of Big & Little matches
- Maintain regular contact with mentor matches to assess for the strength of mentoring relationship; proactively address barriers and leverage both internal and external resources to support college success
- Support with development and implementation of new programs; build and optimize support structures for first- and second-year students and their mentors
- Conduct orientations to College & Career Success program for Littles currently enrolled in BBBS of NYC programs to drive program enrollment; Co-facilitate Summer Transition Series for college-bound high school graduates
- Collaborate with high school-serving departments to facilitate college access resources, events, and opportunities which include but not limited to: building college lists, college application assistance, personal statement writing, financial aid applications, and decisions
- Update records on a routine basis; generate mailing labels, assist with statistical reports, demographic and outcome tracking. Input all survey data into the database. Create and maintain department forms – updates and changes, keep track of cameras and digital photographs.
- Develop and distribute newsletters for mentors, mentees, and families to promote resources access and program engagement
- Drive and coordinate “journey meetings” with college-bound high school graduates, their families, and mentors to align around goals and ease transition into college
- Conduct college campus visits to provide direct support to current participants and facilitate group engagement sessions
- Attend external meetings for professional associations and partnerships as needed
- Contribute to the development of funding proposals and reports
- Other duties as assigned
- Passion for the mission and values of BBBS of NYC; alignment with the organization’s values
- 3+ years experience working with college-bound seniors and first and second-year college students in a formal college success program or in the college system; experience with college counseling and/or in the CUNY or SUNY system, a plus
- Demonstrated experience supporting students in navigating college admissions, FAFSA, TAP, and other scholarships
- Track record of successfully supporting first and second-year students in navigating registration
- Experience engaging and managing adult volunteers; comfort building relationships with a variety of stakeholders
- Skilled facilitator comfortable delivering programming and curriculum to a diverse set of stakeholders both in-person and virtually
- Commitment to diversity, equity and inclusion; understanding of the institutional and systemic barriers to college success faced by first-generation college students
- Knowledge of CASEL SEL framework, positive youth development principles and commitment to asset-based, trauma-informed approach to working with young adults; understanding of adult learning frameworks
- Experience working with newly launched programs; comfort with building systems and understanding of program evaluation
- Creative problem-solver; comfort with innovation and establishing new processes
- Proficient in MS Office: Word, Excel, & Outlook; Experience using Matchforce and/or Innovative Mentoring systems, a plus
Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or email@example.com
Applicants with disabilities may contact our team via telephone, fax, email, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request accommodation at any time. Please contact Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or firstname.lastname@example.org