Guest Relations Team Lead
Description

TEAM FX - Who We Are

Our mission is simple and our passion is contagious! TEAM FX strives to positively impact people’s lives through our fitness centers, salon and spa, and digital wellness platform to drive truly lasting change in clients’ well-being. Combining our years of experience in the health and fitness space with the latest wellness technologies, we provide a holistic approach and programs suited for a wide variety of audiences.


Do you enjoy encouraging people to exercise consistently to maximize the benefits?Do you love delivering excellent guest experiences?Do you have a passion for health and wellness?

If you answered yes to these questions, we have a great opportunity for you! Our Guest Relations (GR) Team Lead delivers exceptional guest experiences all day and during every interaction – engaging in daily membership sales activities and exceeding guests’ expectations. We have 9 fitness facilities located throughout the Dallas-Fort Worth area and seek enthusiastic teammates to join the guest relations departments. Must be self-motivated with a start-up mentality and a focus on teamwork.


The Guest Relations (GR) Team Lead is an expert in all areas of the facility and displays effective communication to all department managers. The GR Team Lead is responsible for working closely with the GR Manager by supporting the day to day activities and needs of the GR team. GR Team Leads will also work closely with GR Teammates and the Membership Sales Team to ensure communication, consistency, and teamwork to ultimately exceed our guest’s and member’s expectations. GR Team Leads serve as Managers on Duty (MOD) and are proficient in performing our choreography and protocols, along with developing and implementing new systems and processes that streamline GR team tasks and contributes to the efficiency of the GR Team.

Requirements
  • Six months of Guest Relations Teammate experience
  • Passing Score of 90 or better on all Guest Relations Specialist Proficiency Tests
  • Proficiency in ASF Software required
  • Consistently achieves upsell and monthly promotional goals
  • Ability to work varying hours and days to meet business needs (i.e. holidays, weekends, nights, early morning, etc.)

Enthusiasm, high energy, team orientation, and a ‘get it done’ approach are all necessary for success in our environment. Entrepreneurial attitude a plus. We offer a friendly, wellness-focused work environment along with benefits. To learn more, visit www.livefxwell.com. Apply online, immediate openings! Hourly rate TBD DOE. No calls & no recruiters please. EOE.