Student Technicians help keep campus technology running smoothly and efficiently. Running the Help Desk involves a team of student technicians to field emails, phone calls, and in-person visits, answering questions on all matter of technologies. Previous technology experience is preferred, but not required.
 

Duties & Responsibilities:

• Provide technical assistance to students, faculty, staff, and visitors.
• Answer department phones promptly in a professional manner and greet in-person patrons.
• Sort and maintain service request tickets.
• Troubleshoot hardware and software issues on a variety of computer systems.
• Assist connecting devices to the campus network.
• Provide password and login assistance for users.
• Provide assistance with computers, copiers, podiums, and other resources and devices.
• Stock campus printers with paper and toner and troubleshoot issues.
• Other miscellaneous technology-related tasks.
• Technicians perform hard drive replacements, software installations, upgrades, and much more.
• Technicians may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.
• Other duties assigned.

 ***PLEASE NOTE THIS IS ONLY FOR ACTIVE WESTMINSTER COLLEGE STUDENTS WHO ARE CURRENTLY ENROLLED.  

• Must be respectful, dependable, honest, and discreet.
• Must have a high degree of personal integrity.
• Must be comfortable as an independent learner.
• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.
• Must have accurate spelling and grammar, and the ability to communicate well in written form.