IT Generalist

What we're looking for:  Vertical Knowledge is looking for an IT Generalist to join a growing technology company based in Chagrin Falls, Ohio.  This person will work under the direction of the Chief Finance Officer and will have a variety of responsibilities across IT infrastructure and desktop support. This person will pride themselves in providing excellent customer service. Given the small team environment, this is a great opportunity for exposure to how the IT Administrative function works within a growing technology company. Additionally, for the right person, there is a lot of room for professional growth and increased responsibilities within the organization.

Basic Function and Responsibility: 

Technical/user support for moderately complex computing environment  The candidate will maintain desktops, networking, IP telephony, software licenses, user accounts, and potentially servers.


What You’ll Be Doing

  • Hands-on & remote desktop support services 
  • Configure and maintain desktop & laptop systems (Primarily Apple MacOS, with some Microsoft Windows)
  • Documentation – Inventory, Helpdesk, Hardware & Software 
  • Record and close support tickets with JIRA  
  • Configure and diagnose networking (Cisco / Fortinet) 


What You’ll Bring to the Table

  • Excellent communication skills and positive attitude required 
  • Organized and detail oriented required 
  • General network communication, network security, network administration and wireless networking knowledge
  • Good interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances
  • Proven ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Flexibility to work after hours occasionally for maintenance
  • General virtualization knowledge is a plus
  • Proficient with / Office365 / SharePoint is a plus 
  • Linux systems administration is a plus
  • Osquery experience is a plus

Who we are: Vertical Knowledge is a leading provider of open source data, information services and analytics. The privately held company operates in the national defense, intelligence and financial services verticals. We help our clients understand the universe of data published on the Internet, distilling it into the answers that they need to drive their business. Everything we do, every app that we build is designed to bridge the gap between our clients and the insights they need to fulfill their mission.

What we offer:

  • We offer a diversity of interesting problems that need to be solved. We'll stretch and grow your skill set as you help us navigate the landscape of unique problems we help solve for our customers
  • Our team is comprised of talented, hard-working people who appreciate collaborating with driven, intelligent, accountable, and friendly people
  • We value our culture. We're a great place to work and have a serious dedication to the careers and personal lives of the people that we work with
  • We offer fully paid health, vision, dental and life insurance, a 401k, and unlimited vacation days
  • Vertical Knowledge is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran, or any other protected status pursuant to applicable local, state, or federal law, ordinance or regulation

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