Newcomers Services Site Coordinator (Bi-lingual)


Reporting to the Director of Program Operations (DPO), the Newcomer Services Coordinator (NCS) is responsible for the overall planning and management of implementing the Communities In Schools' (CIS) model of integrated student support. The Newcomer Services Coordinator will provide comprehensive, individualized, strength-based, and outcome focused services to mixed status families (i.e., immigrant and refugee). The Newcomer Services Coordinator will identify and assess the needs of enrolled students and their families connecting them to resources. The Newcomer Services Coordinator position works directly with students, families, and school staff to improve attendance, academics, and behavior in order to support academic promotion through high school graduation and post- secondary plans.

The successful candidate will have excellent communication, people and collaboration skills, business acumen, exemplary work ethic, be driven, organized, self-motivated, a skilled facilitator and problem solver. Ability to cross cultural boundaries to build and maintain strong working relationships.


Case Management: Advocate for, coordinate and provide identified services to students and their families.

  • Identify students who are identified as newly arrived Immigrant and/or refugee students (i.e., early warning indicators, student records and referrals) If accessible, CMS’ English Language Learner (ELL) Department’s ELLevation database and evaluation results from the previous year will be included.
  • Conduct student assessments as required to create individualized student plans
  • Create, regularly monitor and adjust services identified in individualized student support plan to evaluate and maximize effectiveness and impact
  • Identify potential risk factors with students, families and communities and take measures to reduce those risks. Lead and coordinate the delivery of evidence-based services utilizing best practice and risk factor research (i.e., Developmental Relationships, Attendance Works) in support of educational success
  • Demonstrate the attributes and qualities of a positive role model, interacting with and relating to students in ways that support asset building
  • Complete appropriate school and program documentation accurately. Submit documentation in the CIS Student Information System (CISDM) in a timely manner
  • Plan and organize student-training opportunities to observe, teach and reinforce pro-social behaviors and life skills using community resources/support
  • Work with families of caseload students to assist and support students’ academic success, as well as career planning and training
  • Assist in removing academic barriers through coordination of health and critical needs
  • Act as a liaison between the students, family, community and school site.

Total Quality Standards (TQS): Implement the Communities In Schools model of integrated student services in compliance with TQS.

  • Lead the annual needs assessment process by utilizing various data sources (i.e., school improvement initiatives, surveys, discussions with staff, parents and students, and evaluation results from the previous year)
  • Lead the development and implementation of the annual School Support Plan to include measurable objectives, procedures for delivering school-wide services, and targeted and sustained services to caseload students.
  • Regularly monitoring and adjusting services identified in the School Support Plan as needed throughout the year to evaluate and maximize effectiveness and impact.
  • Regularly report and discuss effectiveness of delivered services with school administration and DPO.
  • Provide accessible services to help address identified school-wide needs or to build and reinforce student assets. Services provided should fall within the framework of Academic, Behavior Coursework and Parent Engagement (ABC + P).
  • Support annual TQS reporting process to include but not limited to quarterly and end-of-year reports

Partnership Development & Relationship with Community Resources: Work to build and maintain internal and external organizational relationships/partnerships

  • Build, lead, and maintain a site team that collaborates in order to delivery services to students and families. The site team can consist of other CIS staff, school administrators, school staff, volunteers, and/or other community partners.
  • Communicate and collaborate regularly with school administration, school staff, volunteers, and/or other community partners as to create a cooperative relationship to support and advocate for students
  • Conduct site team meetings, attend weekly Charlotte- Mecklenburg School (CMS) staff meetings, staff development activities and other relevant meetings to assist with student engagement as required


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Bachelor’s Degree in Social Work, Education, Human Services, Youth Development or another related field
  • Proficient in English and Spanish with reading, writing and speaking
  • Minimum of two years successful experience working with school-age, mixed status children (i.e., immigrant and refugee populations preferred)
  • Knowledge of and experience with basic child and adolescent development principles, ways to communicate and develop positive relationships with youth
  • Experience with adapting, facilitating and evaluating age- appropriate activities with and for individuals and groups
  • Conduct assessments to identify potential risk factors with students, families and communities and take measures to reduce those risks
  • Familiarity with local health and human service agencies and the services they provide


  • Excellent communication (verbal and written), interpersonal and people management skills
  • Ability to cross cultural boundaries to build and maintain strong working relationships
  • Strong problem- solving skills with the ability to work through tough issues quickly and effectively and maintain positive working relations
  • Sensitivity and ability to appreciate the points of view of personnel within the schools, other agencies/organizations including a keen awareness of their needs and how to build collaborative partnerships based upon fundamental CIS principles
  • Computer skills to include proficiency in Microsoft Office software, Goggle Suite, Zoom and other virtual meeting platforms
  • Must be self-motivated, well organized, detail oriented, and able to effectively work independently and within a team framework
  • Ability to work a flexible schedule


While performing the duties of this job, the employee is frequently required to sit; use hands to handle, feel and keyboard; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or bend. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The position is located within the Charlotte Mecklenburg area. Regular and satisfactory attendance and punctuality are required. Regular and satisfactory performance including meeting all process deadlines and stated deliverables is required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Criminal background check and pre-employment drug test required. Financial credit check and driving record check required, if applicable.