Title: Community Care Chaplain
Department: Spiritual Formation
Reports To: Director of Spiritual Formation
Location: Hillsborough County campuses, Polk community sites
The role of the Community Care Chaplain is to support Metropolitan Ministries staff, clients, and volunteers with pastoral care, prayer, and worship opportunities. This position requires competence to perform spiritual care functions as needed to support the spiritual and emotional health and wellbeing of those served. This position will help the Spiritual Formation department maintain a web of support and connection for clients in Metropolitan Ministries’ expanding residential and community programs, as well as supporting staff throughout all departments and programs. This position will craft prayer, worship, and group spiritual opportunities for clients and staff, as well as recruiting and training faith partner volunteers to offer spiritual care to clients. The Community Care Chaplain will be expected to perform any of the following responsibilities.
Duties and Responsibilities:
1.) Collaborate with Director of Spiritual Formation and spiritual care team to assess and address spiritual care needs across the organization, to create plan for addressing emergent and critical spiritual care needs, and to respond to critical incidents within the organization.
2.) Plan, coordinate, and facilitate spiritual care groups and activities, utilizing the help of faith partners, other spiritual care staff, and volunteers. Coordinate and maintain internal schedule to help facilitate worship and discipleship programming.
3.) Conduct spiritual assessments with clients in any of our residential or community programs, identifying and tracking any goals, offering support, and connecting with community resources as appropriate.
4.) Provide support to staff in all departments on campuses and mobile teams in Hillsborough County and Polk County on a consistent basis to build relationships and offer support. Collaborate with spiritual care team on staff support groups and other programs.
5.) Communicate with department heads to maintain awareness of general tone of staff interpersonal relationships, individual needs, and department-specific support needed.
6.) Work with spiritual care team on planning and leading worship for the Metropolitan Ministries community, including participating in worship service leadership and facilitation, sharing preaching responsibilities, and coordinating client and staff participation.
7.) Partner with Volunteer Services and Cross-Functional team reaching out to faith partners for support and assistance. Coordinate faith partner volunteer recruitment needs and scheduling with Volunteer Services, and be willing to participate in local church and community events.
8.) Provide prayer support for clients in Holiday Tent/Center and Outreach department, and coordinate Prayer Partners program with interns and volunteers. Coordinate with Volunteer Services to recruit, train, and schedule volunteers for Prayer Partners program.
9.) Track visits, program attendance, and other Key Performance Indicators (KPIs). Input data into tracking systems and assist with team presentations on KPIs and spiritual care program development.
10.) Lead and/or write devotions for various teams and events throughout the organization.
11.) Receive training in Sanctuary model as pertains to job function. Utilize a trauma-informed model of spiritual care.
12.) Receive training on phone and computer systems used in administrative functions.
13.) Maintain safe environment by complying with office procedures, rules, and regulations.
14.) Meet personal goals and actively contribute to the achievement of the team and organizational goals as stated Key Performance Indicators and in the annual plan. Support the Holiday Center Operation and other events as directed.
Education and Experience:
College diploma, Masters of Divinity or equivalent, and at least 4 units of Clinical Pastoral Education (CPE) required. Previous work experience in pastoral care or chaplaincy required, including hospice, hospital, academic, or military chaplaincy. Association of Professional Chaplains (APC) Board Certified (BCCI) or Board Eligible preferred. Proficiency in Microsoft Word, Excel, Google documents, and virtual platforms.
Must be able to communicate effectively in English; additional language (Spanish, Kreyol, ASL) skills highly preferred. Ability to recognize and support various pastoral/spiritual care issues. Must be dependable, demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity, ability to organize work and attend to detail, and ability to handle job-related matters in a professional and diplomatic manner. Customer service, effective communication, and a positive, helpful attitude are necessary. Dedication to confidentiality and understanding of legal parameters required.
Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress.
Demonstrates a passion for the mission and vision of Metropolitan Ministries. Position requires 40 hours per week. Some evening and weekend availability necessary.