Dental Patient Services Representative
Los Angeles, CA
Job Type
Full-time
Description

General Summary: 

The Dental Patient Services Representative (DPSR) is responsible for registering and processing patients for appropriate appointments and services, including, but not limited to: scheduling and canceling appointments; and verifying eligibility for specific programs and services.

  

Summary of Essential Duties:

  • Registers and processes patients for appropriate appointments and services, including, but not limited to: scheduling and canceling appointments; and verifying eligibility for specific programs and services. 
  • Responding to patient inquiries
  • Schedules appointments
  • Makes reminder calls for scheduled appointments
  • Makes recalls for patients needing follow-up medical care
  • Intakes & outtake of patients
  • Conducts financial screening of patients, insurance or other medical coverage verification. 
  • Assists in opening/closing clinic
  • Internals and Externals referral processing, scheduling, and follow up 
  • Telephone outreach to patients on managed care list
  • Encounters billing for Managed Care and HMO contracts 
  • Attendance and punctuality is essential in order to provide quality of care to patients, face-to-face interaction with patients, and to work with provided healthcare equipment collected at clinics
Requirements

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance)


Education and Knowledge

  • High School Diploma or equivalent
  • Medical terminology a plus
  • Vocational training in Office Administration, preferred
  • Demonstrate knowledge of safety, infection control & emergency policies and procedures

Experience

  • Must have minimum of 2 years or more clinical experience as a Dental Patient Services Representative
  • Bilingual English/Spanish preferred
  • Knowledge of NextGen Electronic Health Record (EHR) system
  • Must have minimum 1 – 2 years office experience, preferably in a dental clinic setting

Skills and Abilities

  • Must be able to communicate effectively, in English and Spanish, both verbally and written
  • Must be familiar with filing systems and medical terminology
  • Computer Literate 
  • Type 40 wpm
  • Ability to handle multiple phone line

Licensure and Certifications

  • Current Basic Life Support (BLS) preferred