Job Title: Seasonal Shelter Associate
Reports to: Shelter Manager
Objective: The shelter associate is both an animal care and a customer service position. This position is responsible for caring for shelter cats, shelter sanitation, and front-line customer service. Depending on the assigned shift, the shelter associate may work as a cat caregiver and adoption counselor or staff the reception/retail desk.
Position Type and Hours: Non-exempt, hourly, part-time.
Duties & Responsibilities:
Cat Care and Volunteer Oversight (30% of time)
· Provide care to shelter cats by cleaning and setting up kennels in accordance with shelter protocols; feeding and watering cats; moving cats to different shelter housing based on their needs and shelter capacity.
· Maintain accurate records for cats during their shelter stay by updating their profiles in the shelter database (Shelter Buddy).
· Monitor the cats’ health and well-being by conducting daily assessments of their kennel environments, food consumption, urination and bowel movements, and changes in behavior; reporting medical and behavioral issues to the hospital team following shelter protocols.
· Train and oversee volunteers by demonstrating and delegating tasks related to cat care, sanitation, socialization, and adoption; providing corrective feedback in a positive manner when necessary.
Shelter Sanitation (20% of time)
· Maintain a clean stock of cat supplies and laundry by cleaning, sanitizing, and drying reusable items according to shelter sanitation protocols; returning clean items to designated storage areas; notifying the appropriate staff members when disposable items run low.
· Maintain facility cleanliness by cleaning, sanitizing, sweeping, mopping, and/or tidying shelter areas according to shelter sanitation protocols.
Customer Service (25% of time)
· Educate clients, foster parents, volunteers, and the general public on shelter best practices, cat health, and cat behavior by sharing knowledge and resources when applicable.
· Facilitate cat adoptions by identifying and showing cats to potential adopters; providing adoption and pet retention counseling.
· Assist with CAT’s Helpline program by responding to client inquiries in a caring, knowledgeable, and professional manner; sharing resources and tools to promote pet retention; identifying shelter candidates and scheduling intake when necessary.
· Promote a positive shopping experience for customers by answering their questions related to available retail items and recommending supplies based on a specific cat’s needs.
Reception (25% of time)
· Serve as a CAT representative to the general public by greeting and directing shelter customers, answering phone calls and responding to voicemails, and scheduling vet appointments.
· Process financial transactions by ringing up purchases, adoptions, and hospital services in the point of sale system; accepting various forms of payment and providing change when needed; performing daily accounting duties.
· Maintain accurate client and cat records by creating, updating, and editing records as needed in the shelter database.
· Provide clients with accurate information related to cat intake by referencing available resources related to municipal law and guidelines.
Knowledge, Skills, Abilities:
· Animal sheltering
· Cat behavior
· Cash handling
· Computer programs, including Microsoft Office, Google Suite, Shelter Buddy
· Communicate effectively in person and in writing
· Prioritize tasks to meet deadlines
· Analyze and solve problems effectively
· Remain organized
· Work independently with little direction or supervision
· Input data precisely
· Handle animals safely
· Follow protocols and procedures
· Operate standard office equipment, including computers, copy machines, telephone systems
· Work cooperatively within a team environment
· Diffuse conflict
· Listen empathetically
· Facilitate difficult conversations
· Provide corrective feedback in a positive manner
· Delegate tasks effectively
· Connect with new people
Qualifications and Experience:
· High school diploma or equivalent
· >1 year of professional experience
· Customer service experience
· Previous experience working within a volunteer organization or animal shelter
Mental Effort: This position has minimal variation in tasks, and the job holder will often complete tasks according to a set of established protocols and procedures. However, this position requires the job holder to anticipate potential challenges and workflow interruptions and to collaborate with other staff and volunteers to successfully complete the job’s essential functions.
Physical Requirements and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Move and/or transport items up to 50 pounds (assisted or unassisted)
· Position oneself at various levels to successfully carry out the essential functions of the job
· Provide direct animal care including feeding, watering, cleaning litter boxes, and other animal handling
· Clean animal housing and facility
· Disinfect and sanitize using agents such as bleach and Rescue®
· Communicate effectively with other staff, volunteers, and the public by email, phone, or in-person
· Navigate the shelter and building
· Read and keep accurate records/files
· Work on a computer and use various software programs
· Operate office equipment such as a copy and fax machine, printer, scanner, and multi-line telephone
Work in this position is performed at an animal shelter. The work environment may have occasional hazards or obstacles, and there is a moderately low level of personal risk encountered while performing assigned tasks. Job conditions are occasionally uncomfortable relative to noise, temperature, smell, cleanliness, or exposure to contagious disease. The worker may encounter the following:
· Distressed animals that put the worker at risk for injuries such as bites and scratches
· Animal urine, animal feces, animal vomit, animal blood, animal fur
· Medications used to treat animals
· Zoonotic disease that can be transmitted from cats to humans
· Disinfecting agents such as bleach and Rescue®
· Animal handling equipment such as nets, leather gloves, etc.
Pay Range: Position starts at $14.00-$15.00 an hour
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.