Senior Program Manager


TITLE: Senior Program Manager

REPORTS TO: Vice President of Community Partnerships or Vice President of Strategy and Innovation

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois

Working at All Chicago:

All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. 

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

All Chicago is seeking two Senior Program Mangers (SPMs) as key members of the Leadership Team to help lead several new program areas. SPMs are charged with providing strategic leadership as well as programmatic and staff oversight. The SPM will work closely with colleagues across All Chicago, as well as at contracted partner agencies, to build the policies and infrastructure for new initiatives at All Chicago and on behalf of the CoC.  The SPM will also ensure that lessons learned are incorporated into program design, and used to refine other programs, in subsequent months and years. The SPM is responsible for supervising staff and providing on-going guidance, mentorship, feedback, and motivation to staff to ensure competent performance while adhering to department and HR policies and procedures. The ideal candidate has a demonstrated track record of successful program oversight, innovative thinking, and commitment to collaboration. 

Specific Responsibilities: 

Program Management – 60%

  • Provide leadership for the launch and development of new programs, including establishing processes, work flows, connections to partners, program goals, benchmarks and oversight of project management plan;
  • Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed;
  • Develop mechanisms to iterate and refine program throughout the course of the project;
  • Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring;
  • Facilitate collaborative planning and activities across All Chicago staff and contracted partners;
  • Support partner agencies’ performance and troubleshoot issues as they arise.

CoC Implementation Structure – 30%

  • Serve as a lead Project Manager on at least one CoC Implementation Structure Lines of Action.
  • As needed, oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness. This may include overseeing staff to support the Coordinated Entry System, managing new vouchers, or managing a Vista program that benefits the CoC.
  • Manage other special projects as assigned.

Administration and Other Activities – 10%

  • Work closely with the Executive Team to oversee the development and implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplans.
  • Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports.
  • Develop and manages a high performing project team, ensuring succession plans are in place.
  • Write position descriptions and lead the hiring, and if necessary, disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
  • Serve as an agency leader and liaison with other departments. 
  • Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
  • Actively participates in department, committee, and staff meetings.
  • Assists with All Chicago events and other activities as assigned.
  • Other duties as assigned.



Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Bachelors’ degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
  • A minimum of 5 years of experience in the field of social services or related experience.
  • Excellent professional writing and verbal communications skills.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.
  • Strong project management skills required. 
  • Strong management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
  • Excellent organizational and leadership skills.
  • Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required

Work Environment

  • All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.   
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.


  • Salary is in the $57,860 - $87,570 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.