Position Objective: 

Offer and provide animal and family services to existing and potential clients in Hampton Roads, Virginia and North Carolina 

Primary Responsibilities and Duties:

• Perform daily Community outreach advertising, offering and providing PETA's animal and family services in Virginia and North Carolina, including spay/neuter surgeries and related transport, rabies vaccinations and other veterinary and wellness services

• Contact potential and existing clients of PETA’s Community Animal Project (CAP) to offer animal and family services in Virginia and North Carolina 

• Handle incoming calls from existing and potential clients requesting services, prepare and update case sheets for providing those services, and maintain records of services provided, including photographing conditions when appropriate

• Provide companion animal care and family services, including pick up and assistance to injured or unwanted animals 

• File complaints with animal control agencies in situations requiring legal intervention, and follow up to ensure that action is taken

• Conduct investigations involving neglected or abused animals

• Perform emergency first-aid procedures and euthanasia 

• Care for animals in PETA's custody

• Participate in the rotation for CAP's 24-hour pager providing emergency services to clients and the general public across CAP’s service region

• Perform any other duties assigned by the supervisor

• Demonstrated ability to describe and provide clients with animal and family services offered by PETA’s Community Animal Project

• Demonstrated experience with sales, customer service, public outreach or similar experience 

• Demonstrated effective communication and interpersonal skills

• Minimum of two years of animal-handling experience

• Proven effective problem-solving and crisis-management skills

• Demonstrated ability to use independent judgment and discretion 

• Proven ability to deal with a variety of people in a professional manner

• Proven ability to coordinate several tasks at once and handle frequent interruptions

• Demonstrated ability to manage time wisely and prioritize tasks

• Willingness to obtain euthanasia certification (on-the-job training will be provided)

• Willingness and ability to be on 24-hour emergency call

• Ability to lift and carry up to 50 lbs. without assistance on a regular basis

• Ability to engage in frequent bending, stooping, crawling, lifting, reaching, and stair-climbing

• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record

• COVID-19 full vaccination and booster recommended

• Commitment to the objectives of the organization