As a Data Center Facilities Specialist, you will be an integral part of our IT infrastructure team, responsible for maintaining and optimizing the data center operations. Your role involves hands-on support for Electrical, Mechanical, Plumbing, Security, and day-to-day maintenance of the data center environment. This involves working closely with hardware and network systems, ensuring the reliability, performance, and security of our data center services. You will work closely with other IT professionals to troubleshoot issues, implement solutions, and enhance the overall efficiency of our data center operations. 

Key Responsibilities: 

- Data Center Operations: 

• Monitor and maintain data center equipment including electrical distribution, mechanical cooling, security, servers, storage systems, and networking devices. 
• Perform routine inspections, preventative maintenance, and upgrades on data center infrastructure. 
• Ensure all systems are operating within acceptable parameters, addressing any issues that arise promptly. 
• Assist with day-to-day maintenance, operation, and cleaning when necessary.    

- Technical Support: 

•  Provide tier-2 support for troubleshooting hardware and network issues, escalating to higher-level engineers as needed. 
• Work with customers to diagnose and resolve technical problems related to server performance, connectivity, and other critical systems. 

- Incident Management: 

• Respond to and resolve data center incidents and outages in accordance with established procedures. 
• Document incident details, resolution steps, and perform post-incident analysis to prevent future occurrences. 

-  System Monitoring & Maintenance: 

• Utilize monitoring tools to oversee system performance and availability. 
• Perform regular backups and ensure data integrity and security measures are in place. 

- Installation & Configuration: 

• Assist with the installation and configuration of new hardware and software. 
• Complete work orders to run, terminate, and test fiber and copper network cabling. 
• Collaborate with other IT teams to deploy updates and patches as necessary. 

- Documentation & Reporting: 

• Maintain accurate and up-to-date documentation of data center infrastructure, processes, and procedures. 
• Generate regular reports on system performance, incidents, and maintenance activities. 

- Compliance & Best Practices: 

• Adhere to industry best practices and organizational policies for data center operations. 
• Ensure compliance with safety regulations and standards for data center environments. 

- Education & Experience: 

• Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 
• Minimum of 1 years of experience in a data center, critical infrastructure, or similar technical environment. 

- Technical Skills 

• Proficiency with electricity, air conditioning, mechanical and plumbing. 
• Proficiency with data center hardware, including, servers, storage devices, and networking equipment. 
• Familiarity with data center management systems, building automation, and monitoring tools. 
• Strong understanding of fiber and copper cabling, networking protocols, IP addressing, and troubleshooting techniques. 

- Soft Skills: 

• Excellent problem-solving skills with the ability to work under pressure. 
• Strong communication skills, both written and verbal. 
• Ability to work effectively both independently and as part of a team. 

- Physical Requirements: 

• Ability to lift and move equipment weighing up to 50 lbs.
• Capability to work in a data center environment, which may involve standing, walking, and bending for extended periods.
• Availability for on-call support and occasional off-hours work, as needed.