Bilingual (Spanish) Client Advocate
Description

Come join a committed team of professionals dedicated to service!

  

At Safe Shores, our work is all about PEOPLE. Therefore, we center people in our programming, services, policies, practices, and operations. Which people? The children and families we serve AND the people who do the work, our staff. How? For our trauma-impacted clients, by honoring the humanity of every individual, delivering high-quality services tailored to their specific needs, which includes giving them the time and attention they need. For our staff, by listening, offering excellent benefits, paying competitive salaries, providing remote work flexibility (depending on the position), investing in professional development, pursuing JEDI, encouraging and facilitating self-care and wellness, prioritizing progress over perfection, and building a team of smart, dedicated pros who know that Safe Shores’ mission is best accomplished when we show up as our whole selves, support one another, and experience joy. Joy working with young victims of crime? Absolutely, yes! Mining joy is essential to offering hope, helping clients heal, and individual/organizational sustainability. 


HOW WE PRIORITIZE THE PEOPLE WHO DO THE WORK (EMPLOYEE BENEFITS) 

To start, we recognize that co-workers impact the job experience. Safe Shores is intentional about assembling and supporting a team of individuals who are not just able, resourceful professionals, but just as importantly, people who are respectful, responsible, honest, and kind and who embrace Safe Shores’mission and values wholeheartedly, with a focus on racial equity, kindness, belonging, trustworthiness, integrity, and taking care to give care. 


That said, our robust benefits for newly hired employees include: 

  • Birthday Comp Day (Your birthday is a holiday for you!)
  • Your Own Annual Professional Development Fund
  • 13 days of paid vacation leave 
  • 13 days of paid sick leave 
  • 13 days of paid holidays 
  • Paid personal leave 
  • Paid parental leave 
  • At least 75% employer paid medical (PPO with lots of provider options), dental and vision insurances 
  • Dedicated Employee Assistance Program (EAP) 
  • Employee appreciation and wellness events 
  • Short- and long-term disability insurances 
  • Life insurance 
  • 403(b) Retirement Plan (Employer contribution after 1 year of service)
  • Essential oils and diffusers for employee work spaces

Other benefits as applicable are as follows:

  • For clinical professionals, Safe Shores provides clinical supervision that may be counted toward licensure as a benefit for the clinical positions.
  • For clinical professionals, Safe Shores covers the cost of licensure fees in the District of Columbia. 
  • For employees with a tenure of five+ consecutive years, Safe Shores offers paid sabbatical leave.

We are currently searching for an experienced Bilingual (Spanish) Client Advocate. This is a full-time exempt position, with a salary range of $55,000 to $65,000.

 

COVID-19 PROTOCOL

  • Safe Shores is currently working in a hybrid work environment.
  • Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. 
  • Fully vaccinated means COVID-19 vaccination and any related booster vaccination(s) is required.

Reasonable accommodations may be available to enable persons with disabilities to perform the essential job duties. The following is a summary of and not an all-inclusive list of the essential job duties. 


JOB SUMMARY 

The Bilingual Client Advocate provides advocacy, crisis intervention, systems navigation, emotional support, and referrals to both English speaking and Spanish speaking families impacted by sexual abuse, physical abuse, and other forms of violence. The Bilingual Client Advocate works directly with non-offending caregivers, child and teen victims (ages 3 – 17) as well as their siblings. The focus of advocacy is to help reduce trauma for the child and family members and to improve case outcomes.  The Bilingual Client Advocate helps caregivers identify and access services the family may need, provides direct support to the children and teens in the family, and acts as a liaison with the Multidisciplinary Team, supporting the child and family throughout the investigative process.  The incumbent is required to participate in an on-call rotation for after-hours and weekend forensic interviewing and advocacy.  This position is a mandated reporter for child abuse and neglect under District of Columbia Statute §4-1321.02. 


ESSENTIAL DUTIES AND RESPONSBILITIES include the following. Other duties may be assigned.

  • Provide support and education to child and family during the forensic interview process; assist caregivers in connecting with needed resources, learning about victim rights, and understanding the multidisciplinary team (MDT) investigation process.  
  • Provide crisis intervention, safety assessment, risk assessment, and safety planning to caregivers, children, and adolescent clients, as needed.  
  • Meet with non-offending caregivers to assess social service and victim’s compensation needs, connect them with child serving community-based agencies and follow up to ensure services are obtained.   
  • Provide information to the non-offending caregiver regarding trauma and the impact on children and families.  
  • Provide educational information to caregivers about and participate in the MDT process by coordinating client services, as needed, with clinical staff and MDT members (attorneys, law enforcement, social workers, other advocates, and medical personnel)  
  • Provide accompaniment to children and families as needed for purposes such as housing referrals, hospital accompaniment, or court accompaniment. 
  • Troubleshoot barriers to accessing services with caregivers and community service agencies.   
  • Assist the family in accessing services recommended by the team and provide immediate and ongoing follow-up as needed.   
  • Act as an advocate/liaison between families and law enforcement, child protective services, medical and mental health service providers, and the prosecutor’s office.  
  • Assist in developing information and resources to support children and caregivers.  
  • Participate in regular individual supervision, staff meetings, multidisciplinary (MDT) meetings, in service training and other meetings as required.    
  • Provide 24-hour on-call crisis intervention and advocacy services as assigned.  
  • Provide direction and support to volunteers or interns in the Client Advocacy Services Program who work in the Youth Activities Program and on Client Advocacy Services administrative tasks.  
  • Staff the Youth Activities Program, which includes the supervision of clients on the program floor, engaging clients in the waiting/play areas and assessing play/learning levels for age- appropriate activities, and preparing and serving light snacks/meals.  
  • Assist in or lead the facilitation of client groups as needed. 
  • Maintain and assure quality and confidentiality of electronic and paper files, statistical tracking, and inventory.  
  • Arrange emergency clothing or other material/referral resources for clients.  
  • Collaborate with colleagues within the advocacy team to maintain all programmatic material needs such as the clothing closet, waiting area supplies, food and other items as needed. 
  • Assist in the implementation of Safe Shores’ seasonal drives as needed. 
  • Develop and maintain collaborative relationships with interpreters through the Victim Services Interpreter Bank. 

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this position. 


Candidates must submit all the following information to be considered for the position:

  1. Resume
  2. Cover letter indicating your interest in the position and how your experiences will benefit Safe Shores.

Safe Shores – The DC Children’s Advocacy Center conducts pre-employment background checks on all selected candidates.  If you are a finalist, we will investigate your background, employment history, references, and any related employment matters to determine your suitability of employment. 


By submitting this application, you understand the above statement and authorize all persons and entities contacted by Safe Shores – The DC Children’s Advocacy Center to provide any relevant information regarding your current or previous employment and you release all persons and entities contacted by Safe Shores – The DC Children’s Advocacy Center, of all claims for providing such information.


EEO STATEMENT

Safe Shores is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. 

Requirements

 EDUCATION AND EXPERIENCE

  • Master’s degree required in social work, psychology, counseling, or a related field from an accredited institution and two (2) years of professional advocacy or crisis counseling may be considered.   
  • Must be eligible for LGPC, LGSW, LCPC or LICSW in the District of Columbia, or have commensurate licensure in another jurisdiction.  
  • A minimum of two (2) years of professional experience working with children and families who have experienced abuse and trauma, and/or general mental health practice.   
  • Ability to speak and write fluently in both English and Spanish to a variety of individuals and groups.  
  • Ability to work with caregivers, children, and adolescents.   
  • Strong interpersonal skills; high level of cultural competence and humility.   
  • Excellent organizational skills and attention to detail and ability to work independently.   
  • Ability to successfully pass Child Protection Registry clearance and criminal background check. 

PREFERRED QUALIFICATIONS

  • Experience working in a Children’s Advocacy Center setting, a mental health practice, or a teaching/childcare setting.   
  • Familiarity with and a disposition toward the Multi-Disciplinary Team (MDT) approach to the investigation and prosecution of child abuse cases.   
  • Knowledge of investigative, social services and legal system in the District of Columbia. 

COMPUTER/TECHNOLOGY SKILLS 

Must be PC proficient and able to thrive in a fast-paced setting. Must have strong experience with computer technology and equipment and Microsoft Office 365, Outlook, Word, Excel and PowerPoint. 


Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to touch or feel a computer, keyboard, monitor, telephone, cell phone, and talk or hear when interacting with employees. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee may regularly lift and /or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.


Work Environment

The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.