Telephone Operator
Job Type

General Summary:

The telephone operator is responsible for answering multi-line telephone, triaging calls, taking messages, and scheduling appointments. The telephone operator serves as a liaison between caller and medical support staff.

Summary of Essential Duties: (*Essential Functions)

  • Operates multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel
  • Effectively communicate with patients’, physicians and other staff both within the Clinic and at  outside facilities providing accurate, timely, and responsive information
  • Responds to caller’s requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Provides information regarding inquiries in a professional manner.
  • Ensures efficient telephone communication.
  • Utilize computer to obtain pertinent information.
  • Actively listens to patients and other callers to ensure the  patient/caller will have a positive experience in our office.
  • Serves as a liaison between patients and medical staff.
  • Operates telephone system to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
  • Schedules appointments
  • Makes reminder calls for scheduled appointments
  • Make recalls for patient needing follow-up medical care

Job Specifications: (Knowledge, skills, abilities, and experience normally required for competent performance)

Education and Knowledge

  • High School Diploma or equivalent
  • Knowledge of filing systems and medical terminology
  • Vocational training in Office Administration, preferred


  • Must have minimum of 1-2 years or more clinical experience as a Operator
  • Knowledge of NextGen Electronic Health Record (EHR) system preferred

Skills and Abilities

  • Excellent customer service skills
  • Experience with customer service and multi-line phones
  • Bilingual and Bi-literate Spanish/English Required
  • Excellent oral and written communication skills
  • Familiar with Medical Terminology

Licensure and Certifications

  • None