Clinic Supervisor
South Central Family Health Center
Description

General Summary:

To provide leadership and supervision of the Patient Services functions with the goal of providing the highest quality of customer service for all patients in a culturally and linguistic sensitive environment.

The Clinic Supervisor will train patient services staff on functions of financial screening/eligibility for all programs in conjunction with the billing department; ensure that patients are processed in a timely and accurate manner; actively participate in patient flow committee; provide monthly work schedules to staff; conduct performance management and evaluations for staff; stay abreast and implement various program changes; compose and submit reports as needed/required; attend trainings, workshops and seminars 


Essential Duties: 

· Responsible for all functions of Patient Services including intake, outtake, financial screening/eligibility

· Responsible for selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures

· Train staff on all programs, including PPP, EAPC, CPSP, Family Pact etc.

· Performance management including evaluation and discipline of staff 

· Enforcement of personnel policies regarding rules of conduct, attendance, dress code, etc.

· Monitor clinic flow and works with Clinic Director, lead MA, and providers to ensure that patient move effortlessly through the clinic

· Active member of patient flow committee and attend meetings as scheduled

· Review and render determination on PSR grievances

· Active involvement in the planning and improvement of systems in all areas under responsibility

· In conjunction with the Clinic Manager, coordinate audits and ensure compliance with all contractual and regulatory mandates 

· Work on special projects when directed by supervisor or member of senior administrative staff

· Respond swiftly and professionally to supervisor and administration regarding issues and concerns with front office personnel and systems

· Attend board of director meetings at the request of supervisor or senior administrative staff

· Attendance and punctuality is essential in order to provide quality of care to patients, face-to-face interaction with patients, and to work with provided healthcare equipment collected at clinics

· Performs management including evaluation and discipline of staff 

· Enforcement of personnel policies regarding rules of conduct, attendance, dress code, etc.

· Maintain Medical Record integrity that meets all Federal HRSA, State and County Health Department, and all other governmental and public/private audit requirements

· Maintain and keeps updated on all HIPPA and patient medical record privacy practices, including preparation and implementation of all patient medical record privacy notifications.

· Train employees concerning HIPPA requirements, and maintains documentation of compliance with all HIPPA regulations

· Develop and revise procedures to facilitate work of the department and coordinates changes with all other departments.

· Comply with mandatory meetings, health evaluations, certifications, and other credentialing requirements

· Reporting of unusual occurrences, situation, or hazards to the appropriate personnel

· Report any malfunctioning equipment

Requirements

  

Education and Knowledge

  • AA  Degree or equivalent work experience required
  • BA  Degree or equivalent work experience preferred 
  • High School Diploma required
  • Require knowledge of office equipment, medical terminology, customer service, and some medical billing experience.
  • Demonstrate knowledge of safety, infection control & emergency policies and procedures

Experience

  • Must have minimum 1 year prior supervisory experience required, preferably in a clinical setting, including effective customer service methods
  • Medical billing experience and knowledge of medical terminology preferred

Skills and Abilities

  • Type 40 wpm
  • 10 Key by touch
  • Computer Literate (Excel and Word)
  • Must  be able to communicate effectively, in English/Spanish both verbally and written
  • Excellent written, oral and customer service skills
  • Excellent organizational, and project management skills
  • Positive interaction with patients, visitors and staff
  • Ability to adjust to fluctuating work volume
  • Ability to complete appropriate documentation in an accurate and timely manner
  • Effective completion of schedules to optimize patient needs
  • Maintain low error rate for billing charges

Licensure and Certifications

  • None

Financial Responsibility and Authority: 

  • None