Donor Services Coordinator
Full Time, Benefits Eligible Position
Hiring Range: $16.30 - $19.15
Marion Polk Food Share is the regional food bank leading the fight to end hunger in Marion and Polk Counties. Support from our local community makes it possible for the Food Share to collect and distribute nutritious food for children, adults, and seniors through more than 100 partner programs, including food pantries, meal sites and home-delivered meals and to carry out programs to address the root causes of hunger.
Our Mission: “to bring people together to end hunger and its root causes.”
At the Food Share, our commitment is to:
Statement of Purpose:
To further donors’ trust and engagement with the Food Share by providing excellent service, and maintaining accurate donor information for use in fundraising, decision making, strategy and analysis.
Summary of Role:
The Donor Services Coordinator is responsible for implementing a wide range of donor services including accepting and acknowledging donations, responding to donor inquires and entering and auditing data within the Raiser’s Edge database. Ensures the highest level of customer service to donors and prospective donors.
Core Areas of Responsibility
**This position has no direct supervisory responsibilities.
Areas of Responsibility, Evaluation and Essential Functions:
Records and processes gift information efficiently and accurately to ensure prompt gift acknowledgement.
Supports the overall success of the Development Team by recording accurate donor and gift information for record keeping, decision making, strategy and analysis.
Provides high level customer service to all donor inquires and requests.
Work is performed in an office environment while using a telephone and sitting at a computer screen for extended periods doing repetitive tasks. May lift, move and carry objects up to 30 pounds, such as boxes containing materials and other supplies.
Remote work may be available for this position. All remote work assignments begin, end, or change only with supervisory approval.
The Food Share provides essential services to our neighbors in Marion and Polk counties. As a result, all Food Share employees may be asked to report to work during local public health, weather, or other environmental emergencies.
Education and/or Experience; Certificates/Licenses/Registrations:
Necessary Knowledge, Skills and Abilities: