Service Term: November, 2021 – July, 2022
Service Type: 1200 service hours
FLSA Status: Exempt
Aging & Disability Resource Ambassador Program is designed to reach out to clients who had indicated a need for assistance in the past; to determine if they are still needing assistance and point them in the right direction to appropriate programs and services. Calls that come into the ADRC vary widely, but they are all from people who need some form of assistance. Calls can be for seniors who need food assistance, health insurance assistance, utility assistance, rental payment assistance, transportation, in-home assistance, personal care and homemaking assistance, adult daycare, caregiver support groups, and more.
- Assist individuals with navigating health-related services/programs.
- Members will call the 80 - 100 appointments per week reminding them of their upcoming appointment using the script provided by SRA.
- Answer caller inquiries related to information and referral concerning aging-related
- programs, services, and activities.
- Identifies resources to meet the needs of callers and ensures good customer relations.
- Collects and maintains accurate records of caller requests using the Refer computer
- software for appropriate documenting and reporting.
- Work in collaboration with Information & Referral Specialists in identifying and obtaining resources for callers.
- Attend training events in order to comply with the Outreach and Targeting Plans.
ORIENTATION AND TRAINING:
Members will receive national service and SRA organizational orientation as well as participate in required AmeriCorps Member training. Orientation will cover SRA and AmeriCorps Policies and Procedures, prohibited activities in detail (including HIPAA, non-displacement and non-duplication, the Hatch Act, etc.), and pertinent community partner and site information. Training will include but not limited to: American Red Cross First Aid and CPR; Diversity Awareness and Appreciation; Disability Awareness & Etiquette; and Introduction to Disaster Preparedness. Additional training will include Life after AmeriCorps and SRA senior wellness topics. Ongoing required education, training and service projects will be scheduled throughout the service term.
The member in this position will receive from the SRA program the following benefits:
1. Living Allowance in the amount of $694.40 paid biweekly during the service year term.
a. The living allowance is taxable and taxes will be deducted directly from the living allowance.
b. The living allowance is not a wage. It is intended to provide for expenses a member incurs while actively serving and is not linked to the number of hours a member serves. A member who completes his/her term of service early or will receive the portion of the living allowance that would be provided for that period of participation under the program’s living allowance distribution policy (a member who leaves in the first week (or first ½) of a pay period receives ½ a stipend; a member who leaves early in the second week (or second ½) of a pay period receives a full stipend). Members who end their service early will not be eligible for the remaining amount of their living allowance, either in “lump sum” or incremental payments. A member may not receive a living allowance if they are suspended by the program.
2. Education Award - Upon successful completion of the member’s term of service, the member may be eligible to receive an education award from the National Service Trust. For successful completion of (1200 hours), the member will receive a Segal AmeriCorps Education Award in the amount of $3172.50. The member understands that he/she may not receive more than the amount equal to the total value of two education awards for full-time service from the National Service Trust, regardless of the stream of service in which the member serves.
3. Loan Forbearance Interest - If the member has received forbearance on a qualified student loan during the term of service, and the member successfully completes the term of service, the National Service Trust will repay a portion or all of the interest that accrued on the loan during the term of service. After a member is enrolled in e-grants by the Program Director, they may use the CNCS web-based system to apply for loan forbearance. Senior Resource Alliance is not responsible for following through with private lenders.
4. Professional Development - Grow personally and professionally- Learn and grow while giving back to the community. Individuals who serve with AmeriCorps build new skill sets that they can take with them wherever they go.
The incumbent generally serves in an office environment or virtual office (if required and/or allowed on a case by case basis), uses computers, telephone and other office equipment as needed to perform duties. The noise level in the environment is usually moderate.
Sedentary work primarily involves sitting and standing. Required to use repetitive hand motion, talk, handle, reach, hear, bend or lift up to 20 pounds.
The physical demands are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In order to be eligible to serve in this position, a person must meet the following requirements:
- Must be at least 18 years of age by the time training begins;
- Must be an United States citizen or National or have a permanent resident visa;
- Must have a high school diploma or an equivalency certificate (or agree to obtain a high school diploma or its equivalent before using an education award) and must not have dropped out of elementary or secondary school in order to enroll as an AmeriCorps member (unless enrolled in an institution of higher education on an ability to benefit basis and is considered eligible for funds under section 484 of the Higher Education Act of 1965, 20 U.S.C. 1091), or who has been determined through an independent assessment conducted by the Program to be incapable of obtaining a high school diploma or its equivalent;
- Must have complied with AmeriCorps required criminal history checks including 1) a State Criminal Registry Check of the AmeriCorps designated repository in both the state in which the program operates and the state in which the member resided at the time they applied to the program; 2) a nationwide fingerprint based FBI background check; and 3) a Department of Justice National Sex Offender Registry Check. The member understands that if the results of the required criminal history checks reveal that they are subject to a state sex offender registration requirement and/or have been convicted of homicide (1st, 2nd or 3rd degree) they will be ineligible to serve in the Program. The member also understands they will have the opportunity to review and dispute the findings from the criminal history check.
- Must submit valid forms of documentation to prove date of birth and citizenship/naturalization/resident alien status and must have a valid government issued photo identification; Must disclose any history of having been released from another AmeriCorps program; failure to do so will render one ineligible to receive the education award; Must submit evidence that they successfully completed any previous AmeriCorps terms, if applicable;
Must furnish all other documentation deemed appropriate by the program and host service site. MEMBER TERM OF SERVICE: This is a half time AmeriCorps national direct service position. To fulfill this position, the member:
- Commits to completing a minimum of 1200 service hours during the service year (November 2021 – July 2022). At least 80% of member time will be spent doing direct service, and 20% can be spent in training.
- Understands that in order to successfully complete the term of service (as defined by the Program and consistent with regulations of AmeriCorps and to be eligible for the education award, he/she must:
- Serve a minimum of 1200 hours.
- Satisfactorily completes Pre-Service Orientation (PSO)
- Satisfactorily completes service assignments as defined in the member position description and determined by the NHC Program Site.
Employment Status of AmeriCorps members in this Position
For guidance related to the employment status of AmeriCorps members please refer to the below link: