Physical Demands: Requires prolonged sitting, walking, some bending, stooping, stretching, navigating steps/stairways, standing, and lifting to 50 pounds occasionally. Requires hand-eye coordination and manual dexterity sufficient for keyboarding and departmental equipment. Requires normal and/or correctable range of hearing and vision.

Work Conditions:  Includes office and event environments, involving contact with staff and the public. Can require irregular hours and changes to schedule due to organization’s commitment to be 100% event driven. (Must be able to work at least 50% of each month’s scheduled events to maintain part-time status and/or work at least 80% of each month’s scheduled events to be considered for regular, supervisor position.) 

Staff Liaisons: As directed by Supervisor

Job Objective 

The First Aid Representative helps create a hospitable, positive and secure event experience for all guests by providing superior, individualized services and support. 

Duties and Responsibilities

a. Collaboration & Communication

• Deliver professional and courteous customer service to all staff, guests, and public who have questions, concerns, difficulties, suggestions, etc.
•  Complete assigned tasks efficiently and accurately  
• Provides event and arena information to all requestors.
• Ability to work effectively as part of a team
• Professional, positive, and cooperative attitude when interacting with coworkers
• Maintains departmental dress code which helps identifies event services staff and includes the use of flashlight, radio, etc.
• Helps train other staff or volunteers as needed.
• Secures work area before departing each day.

b. First Aid

• Emergency Response: Rapidly assess, stabilize, and treat individuals during injuries or illnesses.
• Medical Treatment: Administer CPR/AED, clean/bandage wounds, and manage, burns, or other trauma according to established protocols.
• Documentation: Maintain meticulous, accurate records of all incidents, treatments, and injuries for compliance.
• Facility Safety: Inspect, clean, and restock first aid kits and stations, ensuring all equipment is compliant with regulations.
• Communication: Coordinate with emergency services (911) and, if necessary, assist paramedics upon arrival.

This list is not intended to be all-inclusive. The employee will also perform other reasonably related duties and responsibilities as assigned by the supervisor.

Qualifications, Knowledge, Skills and Abilities (KSA) 

Must be at least 21 years of age.   Excellent written and verbal communication skills, as well as effective interpersonal skills.  Must be detail-oriented and organized with an ability to multitask and adapt to change. Must be comfortable with technology. Must have a flexible schedule, with the ability to work nights, weekends, and holidays as necessary.  

MS State Board of Health - Certified as an EMT - Basic.

Certified to perform CPR on Adults, Children and Infants.

AED certified for adults and children.