Client Engagement Specialist
Implementation & Renewal
At Clarity, our mission is to deliver quality services by embracing Technology, Innovation and Sincerity and adopting a Simply Smarter approach for service delivery. With direction and moderate latitude for independent judgement and discretion, the Client Engagement Specialist position in Implementation & Renewal oversees all aspects of consumer benefit implementation, renewal and terminations. Projects will span all consumer benefit services (health care and COBRA). The Client Engagement Specialist works collaboratively with internal and external customers to deliver quality services within the specified timeline and scope defined.
REPORTING STRUCTURE & WORK SETTING
This position typically resides at Company headquarters and reports to a team lead who oversees the Specialist members. The nature of the work entails that candidates collaborate and work closely with other team members and includes cross-functional departments as well as clients. At times, candidates may also receive direction from more senior management staff.
PRIMARY JOB RESPONSIBILITIES
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Candidates may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the candidate’s performance objectives as outlined by the candidate’s immediate supervisor.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of business and technology or a closely related field as normally obtained through the completion of an associate’s or bachelor’s degree in a business or technology related major or equivalent demonstrated work experience.
Work or Related Experience:
The ability and skill to coordinate, plan, document and manage multiple client projects of moderate complexity as normally obtained through a minimum of 2 years’ experience in project management with specific experience in a client facing role.
Specialized Knowledge, Skills & Abilities:
Proficiency with MS Office Suite (Word, Excel, PowerPoint, and Outlook) is required. A strong, hands-on knowledge of Salesforce and Easy Projects is strongly preferred.
TRAVEL REQUIREMENTS & CONDITIONS
Indicate applicable: Minimal travel to attend training or company meetings may be required.