Client Services Specialist
At Clarity, our mission is to deliver quality services by embracing Technology, Innovation and Sincerity and adopting a Simply Smarter approach for service delivery. With direction and reasonable latitude for independent judgement and discretion, the Client Services Specialist position supports all aspects of managing and servicing the experience of Clarity’s clients. The Client Services Specialist works collaboratively with internal and external customers to deliver quality services within the specified timeline and scope defined.
REPORTING STRUCTURE & WORK SETTING
This position is typically performed at Company headquarters or satellite office and reports to a Manager of Client Services. The nature of the work entails that candidate collaborate and work closely with other team members, particularly the Client Relationship Manager and includes cross-functional department responsibilities, as well as those with brokers and clients. At times, candidate may also receive direction from more senior management staff.
PRIMARY JOB RESPONSIBILITIES
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Candidates may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the candidate’s performance objectives as outlined by the candidate’s immediate supervisor.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
Bachelor’s degree in a business or technology related major or equivalent demonstrated work experience preferred but not required.
Work or Related Experience:
Demonstrable ability and skill to service a high volume of clients, as well as manage multiple client-facing and internal projects of moderate complexity. Minimum of 1 years’ experience in the TPA field with specific experience in a client facing role.
Specialized Knowledge, Skills & Abilities:
Proficiency with MS Office Suite (Word, Excel, PowerPoint, and Outlook) is required. A strong, hands-on knowledge of Salesforce is strongly preferred. Minimum 1 years’ experience with benefit database systems.
TRAVEL REQUIREMENTS & CONDITIONS
Indicate applicable: Minimal travel to attend training or company meetings may be required.