Import Coordinator

As a leading 3PL for 15+ years, we have the resources and know-how to manage the pick-up and delivery of product over the ocean, air and land no matter if it is international or domestic. Jillamy offers a full complement of freight forwarding solutions; including a customs brokerage as well as logistics, packaging and warehousing services. A fully-integrated transportation service network excelling in fulfilling our customers’ unique contract packaging, warehousing, shipping needs and capacity requirements, while ensuring reasonable costs and reliable deliveries.  We have a warehouse footprint of over 1,000,000 square feet strategically located to major markets.  Our food grade warehouses perform pick/pack, kitting, bagging, blister sealing, and provide cross dock capabilities.  We offer a team-based environment that encourages leadership and resourcefulness, and rewards the “roll-up-your-sleeves, let’s get the job done” attitude.

I. General Summary of Position

To lead and complete daily import monitoring and coordination tasks to meet and exceed customer expectations, in compliance with all relevant regulations and the targets of the company. The individual will work closely with internal and external customers around the globe. 

II. Essential Duties

  • Executes import shipments to maximize margin and efficiency.  
  • Act as the point of contact for overseas offices and agents on shipments importing into the US.
  • Develop and maintain solid professional relationships with vendors and carriers, negotiate for cost-effective services, and support them with operational processes.
  • Provide customer service internally and externally through phone, email and other communication methods. 
  • Build and establishes rapport with International Agents and Partners leading to better communications, support and the potential for reciprocal business.  
  • Ensure carrier performance and compliance according to Company standards.  
  • Identify and investigate problems and provide corrective solutions.
  • Develop and execute timely resolutions to transit delay; notify manager of delays to ensure customer is informed. 
  • Regular attendance and punctuality are required.
  • Operates safely in all conditions.
  • Other duties and projects as assigned.
  • Follows policies and procedures.
  • Manage vendor compliance to customer standards and metrics
  • Mange international supply chain from purchase order inception to freight arrival for all Non-Asia shipments. 

III. Supervisory/ Management Requirements 



IV. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Previous experience in import/export logistics, freight forwarding, brokerage related or transportation related experience 3+ years required. 
  • Bachelor’s degree from an accredited college or university, with focus on supply chain management preferred. 
  • Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time. 
  • Strong customer service and communication skills; thrives in a fast-paced environment. 
  • Ability to work effectively independently and within a team environment.
  • Experience with standard Microsoft Office and related technology.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
  • Must be authorized to work in the United States.
  • Must be able to work flexible hours across all shifts, weekends, etc based upon business operational demands and may be required to operate across various locations.

V. Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.  

Interested candidates should apply online at for immediate consideration. For more information, please visit our website at 

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.  If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department.