As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social-emotional skills.
Justice, equity, diversity, and inclusion (JEDI) are central to our mission and values, and BBBS strives to implement these ideals across all areas of our agency. We are committed to learning and taking a non-discriminatory, anti-racist, and anti-bias approach. We are dedicated to cultivating a safe environment where all individuals feel equally respected and valued.
Our mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:
- Providing deep and intentional partnerships with our youth
- Building and sustaining deep relationships with our mentors
- Building a strong organizational foundation
- Creating a workplace culture that represents who we serve
- Transforming our community to understand the importance of our youth
Primary Function of the Position
The purpose of this position is to provide high-quality mentoring and youth development services to BBBS’ participants in its mentoring programs, with the goal of ensuring safe, positive and healthy mentoring relationships for youth that result in positive long-term outcomes.
Educational Programs Coordinators develop and lead activities or programs such as: site-based programming for elementary, middle and high school matches, and for youth ages 12 and older; college and career readiness, match activities and related work. Educational Programs Coordinators ensure appropriate professional documentation of all steps within the agency’s data systems, and according to BBBS’ quality standards.
BBBS’ Educational Programs Coordinators carry out assigned roles in the BBBS service delivery model (SDM), upholding the agency’s policies and practices and effective best practices in mentoring. These services may vary, depending upon the needs of the agency and individual work assignments, and include: supporting youth and volunteer recruitment, enrollment and assessment; making matches, providing match support, and conducting match closure.
- Department: Educational and Teen Programs
- Supervisor: Director of Educational and Teen Programs
- Job Type: Full-time, Exempt
- Hiring Salary Range: $39,000-$43,000
Essential Job Functions
Provide quality, customized, professional support and case management to volunteers, youth and families.
- Develop and maintain professional relationships with program participants (mentors, mentees, parents/guardians, and partners)
- Engage with participants through regular communication, match support contacts, case management, coaching, connections to resources, and program meetings/match activities
- Plan and implement programming curricula and in-person and virtual activities, including site-based mentoring sessions, special events, and trainings
- For assigned sites/participants, conduct necessary steps to professionally assess youth and volunteers, propose and make matches, and provide on-going match support
- Execute and track all grant requirements, if applicable
- Uphold the agency’s policies and practices and effective best practices in community and site-based mentoring. Through regular communication, monitor relationship health, child safety, and participant compliance with the agency’s match-related rules and policies
- Document all match support and related services in the agency’s data system and administer evaluations
Create a positive public awareness of BBBS and represent the agency as the mentoring program of choice to the community and contribute to the overall success of the agency in order to achieve the BBBS mission
- Establish connections and develop professional relationships with other organizations to provide a high quality of service to families and volunteers. This includes service on external committees and work groups
- Demonstrate respectful treatment of other employees, program participants and all stakeholders
- Develop and maintain sensitivity to employee diversity, and demonstrate cultural humility and competence in the workplace and in the services provided by the agency
- Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
- Positively represent BBBS in the larger community, demonstrating professionalism in written and verbal communications with a dedication to high quality youth and customer service
- Build community support for the organization by helping to recruit volunteers and youth
- Support a “culture of philanthropy” within the team and agency
- Support the agency through other work as needed/assigned
Education and Experience
- Baccalaureate degree in social services, youth work, education or related field or meet one of the following qualifications:
- Within 6 months of completing bachelor’s degree
- AA degree and 4 years relevant work experience
- No degree, 8 years of relevant work experience
- Previous experience working with youth and families
- Experience providing youth development, college access, high school success, college advising support and /or programming preferred
- Experience developing program curriculum preferred
Knowledge, Skills, and Abilities
- Knowledge of youth development, past experience supporting youth development and other related programming and supports strongly preferred
- Access to reliable transportation required
- Experience with sensitive information and ability to maintain confidentiality
- Skill in communicating effectively with adults and children
- Cultural competency and experience working with diverse youth and families
- Strong writing skills and the ability to communicate professionally with external constituents
- Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents
- Ability to work with a team and independently to meet job expectations
- Ability to work a flexible schedule, including some evenings and weekends
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.
BBBS is an Equal Opportunity Employer
- People of color, LGBTQ, women, people with disability, and veterans are highly encouraged to apply
The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at firstname.lastname@example.org.