JSC Management Group/Burger King Restaurant Leader has the overall responsibility for managing the daily operations of a single restaurant in accordance with company standards. This position reports to the District Leader.
• Is assigned to and in charge of supervising an average of five shifts per week, and is in exclusive charge of subordinates during those assigned shifts
• Maintains order and discipline among supervised employees, including verbal and written reprimands, suspensions, and recommendations for termination of employment, as appropriate
• Ensures preparation of menu items is in compliance with all JSC Management Group and Burger King operations and sanitation standards. This includes maintenance, communication, and training as applied to said standards.
• Supervises restaurant staff to provide excellent guest service and to ensure orders are taken in a prompt, accurate, and courteous manner
• Resolves guest complaints satisfactorily, as needed
• Responsible for the overall recruiting and hiring of hourly paid employees, including recruiting and selecting Assistant Restaurant Leaders, to ensure an adequate level of staffing and service in the restaurant
• In conjunction with District Leader, prepares the restaurant financial plan to include sales, operating expenses, and operating profits in alignment with business goals and to increase productivity and performance
• Prepares required administrative reports
• In conjunction with District Leader, prepares and executes local store marketing, merchandising and sales, and promotional efforts to increase sales volume and guest traffic
• Ensures all equipment and restaurant facilities comply with JSC Management Group’s maintenance and sanitation standards
• Responsible for the proper ordering, accounting, and maintenance of all food and paper inventories
• Responsible for all cash controls and enforcement of JSC Management Group’s security policies
• Performs other position responsibilities as directed by JSC Management Group’s policies/standards
• Effectively communicates with the team and responds to company emails and phone calls appropriately and professionally within a timely manner, as needed
• Responsible for training, motivating, evaluating, and scheduling of all restaurant staff including management
• Performs employee evaluation in the areas of performance appraisal, wage and salary administration, promotions, suspensions and terminations
• Complies with all government regulations and JSC Management Group policies and procedures
PM21
If you are seeking the job of a Restaurant Leader with JSC Management Group/Burger King, the following are major requirements:
• 2-4 years of first line supervisory or management experience from a restaurant or retail environment
• High school diploma or equivalent, 2 years of college education preferred
• Ability to work a 45–50-hour work week which will include nights, weekends, and holidays
• Basic computer skills • Good written, verbal, math, and interpersonal skills required
• Access to reliable mode of transportation
• Outgoing personality
• Exemplary leadership skills
• Competent in operating cash registers, accurately counting change, and other basic math skills
• Comfortable working in a fast-paced environment • Ability to meet attendance standards (only approved absences)
• Ability to problem solve and troubleshoot multiple issues (i.e., team members calling off, equipment not working properly, etc.) and contact the proper employee regarding said issues (i.e., District Leader, Facilities Manager, etc.)
• Ability to tactfully resolve guest issues
• Ability to stoop, bend, wipe, reach, grasp, and lift
• Strong ability to move swiftly and perform duties in a confined workplace
• Ability to walk and stand through 8–9-hour shifts
• Ability to meet food-handling regulations concerning health risk issues
• Ability to meet and maintain Company uniform and grooming standards
• Ability to meet all necessary training requirements
• Possess exceptional guest service skills
• Ability to interact productively and work and function effectively with a diverse group of people in a team environment
• Must be able to carry up to 40 pounds regularly
JSC Management Group Culture
At JSC Management Group, our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture. Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other, and see our teams as a reflection of our leaders and the values they exemplify.