The Chief Operating Officer (COO) is responsible for leading the implementation of a human-centered, trauma-informed public workforce system that increases residential employment, reduces poverty and improves economic mobility in the city of Detroit. Reporting to the President of DESC, s/he will be responsible for execution of the MWDB’ vision and strategic plan for workforce development in Detroit working in close collaboration with MWDB staff and DESC senior leaders. S/he is responsible for the day-to-day operational excellence of services and programs that target adult residents, inclusive of Career Centers, strategic initiatives, occupational training, work-based learning, and barrier removal services. The COO establishes processes and practices that clearly identify performance objectives and expectations, build capacity, foster accountability and incentivize outstanding service and performance for DESC, Career Centers, and other system partners. S/he will work closely with the President and other senior leaders to advance the agency’s culture of collaboration, metrics-driven accountability, data-driven decision making, and transparency. As a member of the executive team, the COO will provide inspiring and creative leadership in refining DESC’s role as a key partner in Detroit’s workforce system, while continuously improving the delivery of services to job-seekers and employers so that quality and access are improved.
DUTIES AND RESPONSIBILITIES:
· Oversee a team of 20+ staff and collaborate and coordinate with key partners across the workforce system to improve service delivery to job seekers and business services to employers.
· Ensure that allocated and awarded grants are managed effectively and efficiently, achieving performance, financial and compliance objectives.
· In partnership with finance team, identify annual budgetary needs and develop strategies to braid and blend funds to maximize impact for job seekers and businesses. Develop and manage budgets for new grants and programs.
· Oversee the day-to-day integration and coordination of Michigan Works! Agency Operations and required partners across all Career Centers in Detroit, as required by the Workforce Innovation and Opportunity Act of 2014.
· Lead the implementation and integration of key Career Center service delivery functions and processes. Promote a human-centered and trauma-informed approach to service delivery through ongoing professional development for frontline staff and managers and program refinements.
· Co-design and launch city-wide strategic initiatives that are innovative and complex, involving multiple partners including city of Detroit departments, employers, training and service providers and human and social service agencies.
· In collaboration with key internal and external partners, establish and monitor best-in-class metrics and dashboards that reflect the needs of job seekers, employers, and the priorities of the MWDB.
· Lead staff and system partners to utilize data and continuous improvement practices to meet or exceed performance objectives of assigned grants.
· Work collaboratively with the Chief Administrative Officer to oversee and coordinate the review, analysis, and response to State and other monitoring, audits and evaluations. Coordinate remediation on all compliance findings related to assigned programs.
· Develop comprehensive policies and practices that meet the requirements of a Michigan Works! Agency, and key customers including the Mayor’s Workforce Development Board, and DESC’s Board of Directors. Ensure there are policies in place that guide activities of Career Center, training and other system partners.
· Create desired scope of service and evaluation criteria for requests for proposals. Develop statements of work and performance objectives for career services and training contracts. Negotiate contracts with new and renewed providers.
· Collaborate with MWDB, city of Detroit and DESC development staff to secure new grants, assisting with proposal development and submission.
· Work with staff to set and monitor defined performance objectives and standards and conduct continuous feedback and coaching.
· Establish and ensure continuous process improvement policies and practices across all assigned programs and initiatives.
· Establish and lead the implementation of a defined project management system across all areas of assigned operations, program, services, and partner relationships.
· Ensure a cost-benefit analysis for all operational strategies.
The above functions are intended to describe the general nature and level of work to be performed by the person assigned to this position. They are not intended to be construed as an exhaustive list of all duties of the position.
· Ability to effectively lead large-scale operational transformation and process redesign.
· Experience effectively managing teams, promoting staff development, accountability and growth.
· Exceptional relationship management skills. Demonstrated capacity to build and sustain collaboration efforts and/or partnerships across multiple stakeholders, including across different organizations and public systems.
· Strong strategic thinking skills with the ability to find connections across a variety of work streams. Demonstrated experience in crafting robust and creative strategic plans.
· Strong project management skills. Ability to adapt to new priorities while meeting long-term goals and managing associated efforts. Strength with crafting implementation plans for initiatives and programs and successfully executing said plans. Ability to oversee and direct multiple programs and projects with competing deadlines.
· High level of critical and creative thinking with a demonstrated ability to produce results.
· Excellent verbal and written communication skills; skilled in group facilitation, meeting management, and public speaking.
· Ability to be proactive, take calculated risks, and make difficult decisions, despite ambiguity or adversity.
· Six Sigma or LEAN experience highly desirable.
· Strength in using quantitative and qualitative data to drive continuous improvement.
· Understanding how to honor and build upon previous efforts.
· Must be discrete and professional, particularly when handling confidential information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE:
· Bachelor’s Degree in a related field required, Master’s Degree preferred. Must have a minimum of 15 years of related professional experience, with at least 10 years of senior level leadership responsibilities. Work experience and education may be substituted.
· The preferred candidate will have a deep understanding of workforce development challenges and opportunities. Ideally the candidate will also have experience directly overseeing and implementing programs supported by at least one of the public funding streams assigned to DESC. Candidates with experience in other highly regulated industries are also encouraged to apply.
· The preferred candidate will have experience promoting racial equity in social service delivery, including an understanding of the impact of systematic and institutional racism.
Background check and drug screen required