Up to $18.30 per hour – includes monthly performance bonus up to $400! Sign-on bonus of $500 after 6-months!
As Alpha Warranty’s call center Customer Service – Claims Specialist, you’re the advocate for our customers during the vehicle repair claim process. You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information.
Some calls may require your skillful abilities to deescalate strong emotions. We love being able to say, “yes, we’ll cover the repair”, and do it daily, but know this isn’t the case with every claim. Your professionalism, knowledge, patience, and personal resilience are critical during these customer conversations; no one likes dealing with unexpected or expensive car repairs. How would you feel if it were your car…?!
You don’t need an understanding of how cars work, but it helps to have an appreciation and willingness to learn more. Our Claims department, full of ASE certified mechanics, works directly with the repair facility to review and decide the customer’s claim.
Alpha Warranty Services has onsite, full-time and part-time opportunities in our Customer Service department located in South Jordan, Utah. Monday-Friday shifts during our business hours of 7am – 6 pm. No weekends!
The Customer Service pay starts at $15/hour ($16/hour for bilingual Spanish/English skills), with the potential to earn up to an additional $2.30/hour in monthly performance bonus.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:
What you need for success:
What’s in it for you?
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state, or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.