Job Type
Full-time
Description
Our Furniture Connection store is looking for smart, detailed oriented, talented Customer Support Specialist to join our team. Our Customer Support Specialists ensure the efficient day-to-day operations of the office and store. If you have got the drive, we would love for you to be part of our family.
Our Mission:
Our goal is to provide our clients with an unsurpassed home furnishing shopping experience. Our team is dedicated to providing the highest level of service possible.
As a Customer Support Specialist, you will:
- Communicate with customers and employees to answer questions, explain information, take orders, and address complaints.
- Enter tickets in the system accurately and promptly.
- Handle cash, credit cards, and check transactions, close daily activities, and reconcile your drawer.
- Accurately post payments on accounts from walk-in customers.
- Support sales associates as required, answering questions, or finding resolutions as needed.
- Create and email customer service requests per standards already set forth.
- Answer telephones, assist customers, direct calls, and takes messages.
- Complete transfers through the system.
- Process end-of-day deposits.
- Enter all changes to invoices, customer information, delivery comments, and corresponding notes.
- Utilize and complete the daily checklists.
- Assist in the financial processing of all orders.
- Work hand-in-hand with our Sales Associates in reviewing orders, ensuring accuracy.
- Register all protection plans daily after the order is placed, mailing or emailing the corresponding paperwork at the time of sale.
What is in for YOU?
- Competitive Pay
- Paid Time Off and Paid Holidays
- Health, Vision and Dental Insurance
- 401K Retirement Plan with Company match
- Employee Discount on Furniture & Accessories
Requirements
- High School diploma or equivalent.
- Must be 18 years or older
- Minimum of 6 months working in an office, or customer service environment preferred
- Strong computer skills and organizational skills.
- Cheerful, friendly, professional demeanor.
- Ability to work retail hours including evenings, weekends, and holidays.
- Excellent written and oral communication skills.
- Bilingual a plus!
Salary Description
Starting wage $16.00 an hour