Our Furniture Connection store is looking for smart, detailed oriented, talented Customer Support Specialist to join our team. Our Customer Support Specialists ensure the efficient day-to-day operations of the office and store. If you have got the drive, we would love for you to be part of our family.

Our Mission:

Our goal is to provide our clients with an unsurpassed home furnishing shopping experience. Our team is dedicated to providing the highest level of service possible.

As a Customer Support Specialist, you will:

• Communicate with customers and employees to answer questions, explain information, take orders, and address complaints.
• Enter tickets in the system accurately and promptly.
• Handle cash, credit cards, and check transactions, close daily activities, and reconcile your drawer.
• Accurately post payments on accounts from walk-in customers. 
• Support sales associates as required, answering questions, or finding resolutions as needed. 
• Create and email customer service requests per standards already set forth.
• Answer telephones, assist customers, direct calls, and takes messages.
• Complete transfers through the system.
• Process end-of-day deposits.
• Enter all changes to invoices, customer information, delivery comments, and corresponding notes.
• Utilize and complete the daily checklists.
• Assist in the financial processing of all orders.
• Work hand-in-hand with our Sales Associates in reviewing orders, ensuring accuracy.
• Register all protection plans daily after the order is placed, mailing or emailing the corresponding paperwork at the time of sale.

What is in for YOU?

• Competitive Pay
• Paid Time Off and Paid Holidays
• Health, Vision and Dental Insurance 
• 401K Retirement Plan with Company match 
• Employee Discount on Furniture & Accessories

Requirements

• High School diploma or equivalent.
• Must be 18 years or older
• Minimum of 6 months working in an office, or customer service environment preferred
• Strong computer skills and organizational skills.
• Cheerful, friendly, professional demeanor.
• Ability to work retail hours including evenings, weekends, and holidays.
• Excellent written and oral communication skills.
• Bilingual a plus!