Location: Berlin, CT
Title: Operations Support Associate
Exempt Status: Non-Exempt
Position Status: Full Time
On-Stage a 40-year-old brand and leader in the Musical Instrument (MI) industry is looking for an Operations Support Associate to assist our Operations team. This individual will be responsible for performing a high level of transactional type work. The ideal candidate will have a strong attention to detail and will provide administrative support to business operations by performing processing tasks such as order entry, freight quotes, order consolidation, sales quote entry, and all other necessary documents.
•Creating orders from inbound PO’s and internal requests from sales or other departments
•Processing internal orders and on-line parts orders
•Combining orders for shipping and processing Freight quotes
•Creating credit memos
•Mailing and reviewing invoices
•Interacting with B2B (Business-to-Business) ordering sites
•Creating new items using SharePoint list (Office 365) and Navision
•Managing folders on Outlook
•Updating UPS information
•Review data entered against the original documents for accuracy and corrects any errors or duplications.
•Receives and distributes incoming mail and materials.
•Complete weekly and monthly reports as requested/needed to assist other departments and TMP customers, including backorder reports.
•Maintain and update department documentation, processes and procedures.
•Customer service support including answering customer inquiries, processing customer returns/credits, etc. as requested
•Perform other duties as assigned, supporting various departments (accounting, purchasing, product development, tradeshows) as needed.
•Desire to work in a high volume, process oriented, transactional setting
•Well organized in the workspace and use of the computer
•Excellent time management skills
•Ability to manage multiple tasks and prioritize
•Positive attitude, strong work ethic, and personable
•Aptitude to learn and improve upon new processes quickly
•Critical thinking and problem-solving skills
•Succinct and effective verbal and written communication
•Strong attention to detail
•Flexible to changes in a high-volume, fast-paced work environment
•Desire to grow within company and take on additional problem-solving responsibilities
•Perform quality work within deadlines with or without direct supervision.
•Interact professionally with other employees, customers and suppliers, factories.
•Work effectively as a team contributor on all assignments.
•1-3+ years’ experience as a Data Entry Clerk or equivalent work experience.
•Strong PC skills
•10-key results with average key-strokes per hour greater than 12,000 key strokes.
•Alpha-Numeric results with average key-strokes per hour greater than 14,000 key strokes
•Windows based software packages (i.e. Microsoft Office - Word, Excel, Access, and Outlook).
•Microsoft Dynamics (Navision) is a plus
For 40 years, The Music People, Inc. has been a highly respected national business-to-business distributor of musical accessories and pro-audio equipment to music retailers and sound contractors across the country. We were recently named one of the top workplaces in the state of Connecticut. We are currently seeking an Operations Support Associate to join our Team. We offer an excellent work/life balance, progressive compensation package with growth potential and multiple health care options and 401K with an employer match.
Job Type: Full-time
Salary: $16.00 to $20.00 /hour depending on experience