Technology Technician
Petersburg, KY Technology
Job Type
Part-time
Description

The Answers in Genesis Technology department is currently seeking a part time Technology Technician to provide excellent customer service and superior technical device support to all staff. This position is the front line for Technology services and needs to be dedicated to achieving amazing levels of customer satisfaction while assisting fellow employees to achieve business objectives. Duties include assisting Answers in Genesis’ employees throughout the entire client device lifecycle; requiring superb technical skill displayed in initiative, resourcefulness, and persistence in problem solving and process optimization. All work is to be done with excellence and professionalism at all times, with conduct worthy of the cause of Christ while displaying our Core Values of SERVE to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God honoring fashion.


Responsibilities

  • Collaborate daily with team to develop a SERVE culture. 
  • Support Answers in Genesis, Creation Museum, Ark Encounter, Twelve Stones Christian Academy, and other AiG ministries. 
  • Provide face-to-face, onsite support, as well as utilize phone, virtual meeting, and remote-control software to support clients as appropriate. 
  • Research solutions, install, troubleshoot, support and optimize client computing hardware and software tools for employees, as well as assisting guests as needed.
  • Configure and troubleshoot employee smartphones, tablets, and other mobility-related devices.
  • Teach and train staff on best practices for hardware/software use.
  • Maintain an accurate inventory of technology assets and assignment.
  • Assist with deployment of client services and tools and support of network infrastructure.
  • Research emerging technological tools for possible use in ministry.
  • Continually evaluate the effectiveness and efficiency of position’s current responsibility set and improve where necessary.
  • And all other duties and responsibilities as assigned by management.  
Requirements
  • Customer-service oriented with an understanding of, and commitment to, excellent customer service and high customer satisfaction levels as an aspect of serving the Lord.
  • Enjoy working with people at all technical levels.
  • Exhibit a teachable spirit with humility, serving others and submitting to directions from management, and graciously receiving corrections from leadership as well as commendations.
  • Trustworthy in use of time and in carrying out responsibilities with integrity.
  • Detail-oriented with consistent follow-up and follow-through.
  • Able to work independently with minimal supervision.
  • Willingness to work according to internal standards and procedures and with designated tools.
  • Ability to remain calm under pressure and to be a calming influence on others in high-pressure situations.
  • Ability to communicate technical issues and concepts to a broad range of technical and non-technical staff clearly and concisely with kindness and tact.
  • Ability to estimate and meet realistic deadlines, perform under pressure, and react quickly to changing priorities.
  • Possess technical aptitude to quickly learn new technologies and a desire to continually learn and improve skills.
  • Present a professional and courteous appearance, speech, attitude, and demeanor to both employees and guests.
  • Able and willing to work evenings and weekends as assigned.
  • Must agree with and be able to sign our Statement of Faith.
  • Maintains a personal relationship with Jesus Christ. 
  • Regular attendance at a local Bible-believing church.

Education & Experience

  • Ability to install, configure, and troubleshoot Windows & Mac desktops and laptops, networked printers, Wi-Fi & Bluetooth devices, and iOS, Android, and Windows smartphones and tablets 
  • Technical knowledge of setup, configuration, administration, documentation, and troubleshooting of MS Windows 10, Mac OS X, Microsoft Office, iOS, and Android software and devices; on-the-job experience preferred
  • Additional knowledge and skills a plus: Adobe products; Apple Keynote; IP phones; network wiring & switches; Wi-Fi; Microsoft Office 365, including administration; Microsoft Active Directory, including user, computer, and other administrative and      maintenance tasks; PowerShell; and an ability to teach others, both individually and to a group
  • Network connectivity troubleshooting skills preferred
  • Experience supporting Point-of-Sale systems in a production environment a plus
  • Software development experience a plus
  • Familiarity with process driven methodologies such as ITIL and GTD also a plus

Items Needed for Possible Employment

  • Completion of on-line application
  • Resume
  • Salary requirements
  • Salvation testimony
  • Creation belief statement
  • Confirmation of agreement with the AiG Statement of Faith