Financial Coach

Financial Opportunity Centers (FOCs) are community-based centers that focus on the financial bottom line for low-to-moderate income individuals. This means changing people's financial behavior in a way that encourages them to make a long-term commitment to increasing income, decreasing expenses and acquiring assets. FOCs provide families with services across three areas: financial education and coaching; public benefits access; employment and career placement and development. These core services are integrated together and provided to clients in a bundled fashion in order to reinforce one another and to provide a multi-faceted approach to income and wealth building.

Financial Coach will use a strong interpersonal and communication skills and experience working with low-income individuals to deliver financial coaching services to FOC clients, and to assist clients with short-term financial needs while working to support the development of financial skills and behaviors necessary to become self-sufficient and well-versed in the long-term management of their economic resources.

Further responsibilities may include individual counseling related to the home buying process and preparing and completing applicable reports.

General supervision provided. Work is occasionally reviewed by a supervisor. Job holder knows and understands work requirements and completes tasks as required. Some opportunity for making independent decisions, requiring both judgment and interpretation.



1. Provide one-on-one financial coaching services to FOC participants including assessing financial situations and helping clients develop realistic spending, savings, and debt management plans, improving or building credit, developing emergency savings funds, and building assets (retirement, education, housing, etc.).

2. Manage outcome tracking system (FFT) and documentation requirement for the financial coaching component of FOC. Maintain client files and prepare and submit required reports to the FOC Manager in a timely manner.

3. Work as a member of the cross-functional team providing services for clients enrolled in the FOC, sharing information, participating in team meetings, and helping to track and report progress and outcomes related to FOC operations.

4. Promote NHS programs through presentations to groups in targeted areas. Recruit FOC customers through community forums and door to door outreach. Implement and assist with development of public relations/outreach campaigns of the FOC. Conduct client orientation into FOC programs. Facilitate financial education classes at the FOC and in the community. Serve as a liaison with participating organizations, agencies, and neighborhood groups.

5. Perform administrative activities related to Financial Opportunities Center; assist in administrative functions as needed.

6. Develop relationships with Toledo financial institutions and educators in order to encourage more affordable financial products and services for FOC clients.


Required Education, Training, or Experience (include certifications, licenses and registrations as applicable

1. Bachelors Degree in in business, accounting, finance, public administration, social sciences or a related field of study is preferred but may substitute significant, highly relevant work experience (five years or more) in banking, financial counseling, financial coaching or credit counseling and proven ability to successfully apply financial coaching skills with the target population.

2. Minimum two years experience in consumer or field serving low income populations

3. Experience in non-profit preferred

4. Knowledge and experience in the financial or credit counseling industry.

5. Certified OBB Counselor (benefits and tax services) preferred.

6. Excellent interpersonal written and verbal skills

7. Proficiency in using a personal computer and Microsoft Office software

8. Must be bondable, have a valid driver’s license, reliable transportation and a driving record compatible with NHS insurance company standards.

9. Bilingual preferred


Key behaviors or attributes which are core to performing this job.

1. Ability to organize work and to schedule and manage priorities and deadlines.

2. Ability to organize and facilitate meetings involving multiple persons.

3. Self-directed, with ability to manage multiple tasks and priorities with great attention to detail.

4. Ability to interact and maintain positive relationships with co-workers and clients

5. Sensitivity to different cultures and ability to relate well and effectively in diverse workplace and with a diverse client population.

6. Ability to maintain confidentiality in conformance with agency policy and applicable laws


This section includes physical demands and working conditions that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set up and maintain work files. Ability to occasionally lift up to 20 lbs. independently. Travel by automobile with overnight stays may be occasionally required. May require evening and weekend hours as business needs demand.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of NeighborWorks Toledo Region. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility