POSITION SUMMARY: Each Customer Care Specialist is responsible for the tracking and close out of support tickets and various types of orders, while offering Tier 1 support to the customer base. Customers must be made aware of status and closeouts either by email or outbound call. Their functions also include, but not limited to, answering incoming calls from all queues, facilitating resolution of billing questions and offering solutions for a variety inquires.
POSITION OBJECTIVE: The Customer Care Specialist will meet and exceed assigned performance objectives. The Specialist will play a significant role in servicing and maintaining our customer base by providing operational excellence.
Responsibilities of the Customer Care Specialist may include:
FUNCTIONAL RESPONSIBILITIES AND DUTIES: In addition to the responsibilities outlined above, the Customer Care Specialist may be responsible for the following additional responsibilities and duties:
EDUCATION: Entry Level position. Minimum High School Graduate.
EXPERIENCE: Customer service experience is desirable. Must be proficient in Microsoft Office and be highly motivated. Must be able to be flexible in a multi-functional environment.
TRAVEL: Travel may be required