Hero Care Specialist
Fully Remote Remote Worker Recruiting
Job Type
Full-time
Description

The Hero Care Network provides confidential emergency communication and critical services to veterans, military members, and their families all over the world 7 days a week, 24 hours a day, 365 days a year. When a member of the military, a veteran or their family are in an emergency situation or are in need of assistance, The Hero Care Network provides emergency communication services, financial assistance, critical community needs, and training to help build resiliency. If you are someone with strong listening skills and the ability to work with culturally diverse populations, you can help provide a critical link for families during emergency situations. You will be responsible for making outbound calls for verification. 

Requirements

Technical Requirements

· Laptop or Desktop Computer running Windows 10 or higher. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads

· DSL or Cable internet (Wireless and Satellite are not compatible with our software)

· Current antivirus and antispyware

· Installed, operational firewall  


Summary of Essential Skills

· Must be able to pass a criminal background check  

· Must posses a passion for uniform service personnel  

· Military background/connection highly desired  

· Ability to communicate professionally 

· Exercise understanding and patience with doctor's offices, Coroner's and funeral homes 

· Proper articulation, attention to detail and assertiveness required 

· Excellent verbal communication skills including grammar and voice quality, tone and pitch 

· Ability to remain poised under pressure 

· Documentation, data entry, organization and problem-solving skills are imperative

· Ability to handle detailed work with a high degree of accuracy and speed

· Legally able to work in the United States

· Excellent written communication skills a must 

· Must type at least 40 wpm; A typing test will be required


Pay Rate

· $15.00 per hour 

· This is an employee position 

· Bi weekly pay via direct deposit


Employee Benefits
· Accrued Paid Time Off (PTO)  
· Health and Medical/Dental insurance plans are available after 60 days worked 

*benefits are only available to those that work 30 or more hours weekly


Shifts 

· Pick your own hours for a minimum of 20 to 40 hours per week scheduled in 1-hour increments 

· The call center is open 24/7, however, our greatest need is between the hours of 10am to 4pm EST and OVERNIGHTS 

(The other hours throughout the day, though available, do not offer an abundance of hours to select from) 


Training

Orientation Monday January 24, 2022 11:30 am EST (1 hours session)

· Training will span across 3 days at 6 hours per day

Tuesday January 25, 2022 10:00 am to 4:00 pm EST

Wednesday January 26, 2022 10:00 am to 4:00 pm EST

Thursday January 27, 2022 10:00 am to 4:00 pm EST

· Training consists of live instructor led training

· Training is a paid event 


* hours are subject to client needs

* submissions will be reviewed against the current opening and only qualified candidates will be contacted for the next steps 

* we are NOT hiring in California or New York at this time