Customer Service Coordinator I
Job Type


Job Summary:  Southwest Microwave, Inc. is a leading global provider of high performance outdoor perimeter security systems and interconnect products for microwave and millimeter wave applications.  We are looking for an Administrative Sales Support for Customer Service Department. Provide general clerical support, order processing and phone coverage functions.


Job Duties:  Minimum job duties include responsibility to handle the following:

• Customer telephone calls, e-mails, faxes, correspondence & routing to correct person/group.

• Establish and maintain Special Sales files, such as sales samples, literature, etc.

• Customer and Sales contact activity.

• Order processing and reports as assigned.

• Customer acknowledgements.

• Shipping and credit instructions.

• PO and customer order files plus Customer delivery status.

• Perform filing and copying functions.

• RMA process interfacing with Quality, Engineering, and Operations personnel ensuring timely customer response and product   turnaround, providing status, issues, and actions reporting.

• Follow all company policies and procedures to ensure compliance.

• Perform receptionist duties as needed.

• Other duties as assigned.


Skills/Experience: Minimum two (2) years’ office experience using MS Office required.  Previous customer service experience in a manufacturing environment strongly preferred.  Excellent telephone, time management and organizational skills required.  Must be able to input data accurately into computer systems.  Bilingual skills helpful.


Education: HS Diploma or GED.  AA Degree preferred.


Physical demands: Must be able to sit at a computer workstation and input data for extended periods.  Must be able to lift and handle boxes weighing up to 25 lbs.