Opera House Floor Captain Summary

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

The Opera House Floor Captain will have primary responsibility for providing a safe and comfortable environment to our patrons, by welcoming guests, verifying seating locations, directing/escorting guests to their ushers or seats in a professional and efficient manner, and directing/informing guests of important information about the event.  


Essential Job Duties and Responsibilities:

  • Maintains order and controls crowd while working on their assigned seating area; verifies patrons’ seating locations.
  • Assists guests as they enter the theater, directs them to their assigned seat/seating area, and resolves patron seating issues.
  • Monitors seating area entry and kindly directs patrons to other areas of the facility. Prevents unauthorized, non-ticketed individuals from gaining access to the event.
  • Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc.
  • Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement.
  • Guides guests and ushers to exits and/or provide other instructions or assistance in the event of an emergency or evacuation.
  • Acts as the first-line contact in dealing with guest requests and assistance. 
  • Responsible for opening and closing curtains/ropes in the respective areas as related to the event. 
  • Distributes programs and other promotional brochures as needed.
  • Performs others general customer service duties as required. 

  • Must have a general knowledge of public assembly operations.
  • High School Diploma or equivalent.
  • Must have strong interpersonal and problem-solving skills.
  • Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
  • Must be willing to work flexible hours, nights, weekends and holidays when required.
  • Must be comfortable with heights and loud noises.
  • Must be willing to rotate to various positions within a shift.


Physical Requirements:

  • Requires a full range of body motions including vision and hearing in a normal range.
  • Job requires frequent standing, climbing, walking, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
  • May periodically climb to elevated locations and able to navigate the stairs in the building complex. 
  • Frequently works under stressful working conditions, irregular hours and tight time deadlines.
  • Must be able to stand for a minimum of 4 hours per event.


Vaccination Statement

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires Covid-19 vaccinations of all employees, sub-contractors, and vendors. 


EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.