Intake Coordinator
Job Type

The Intake Coordinator provides intake services for CALM clinical programs. 

Essential Duties and Responsibilities: 

  • Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
  • Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
  • Provides community referrals for those not eligible for services.
  • Manages and prioritizes callback list and follows-up on pending requests.
  • Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
  • Will monitor expected caseloads and collaborate with staff in order to make case assignments.
  • Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
  • Receives and adds additional program information to case records, as needed.
  • Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
  • Assists with client walk-ins or crisis calls as needed.
  • Completes other administrative duties, as assigned.


Education, Certification and/or Experience:

MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.

Previous experience working in the nonprofit sector highly desirable.

Other Skills and Abilities:

  • Excellent customer service skills, strong oral and written communication skills.
  • Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
  • Positive attitude.
  • Able to work independently, and be a strong team player.
  • Utilize effective time management skills and complete tasks in a timely manner.
  • Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
  • Extremely organized and detail-oriented.
  • Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.

Compensation and Benefits:

Salary is DOE. Benefits include sick leave and a 403(b) 3% matching program.


Qualified, interested candidates are asked to submit a resume and cover letter.