The Intake Coordinator provides intake services for CALM clinical programs.
Essential Duties and Responsibilities:
- Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
- Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
- Provides community referrals for those not eligible for services.
- Manages and prioritizes callback list and follows-up on pending requests.
- Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
- Will monitor expected caseloads and collaborate with staff in order to make case assignments.
- Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
- Receives and adds additional program information to case records, as needed.
- Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
- Assists with client walk-ins or crisis calls as needed.
- Completes other administrative duties, as assigned.
Education, Certification and/or Experience:
MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.
Previous experience working in the nonprofit sector highly desirable.
Other Skills and Abilities:
- Excellent customer service skills, strong oral and written communication skills.
- Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
- Positive attitude.
- Able to work independently, and be a strong team player.
- Utilize effective time management skills and complete tasks in a timely manner.
- Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
- Extremely organized and detail-oriented.
- Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.
Compensation and Benefits:
Salary is DOE. Benefits include sick leave and a 403(b) 3% matching program.
Qualified, interested candidates are asked to submit a resume and cover letter.