The Intake Coordinator provides intake services for CALM clinical programs. 

Essential Duties and Responsibilities: 

• Searches client electronic health record for existing records in order to avoid duplicate records and for referencing prior services.
• Conducts callbacks and pre-admission in a timely manner for all clients and groups participants.
• Provides community referrals for those not eligible for services.
• Manages and prioritizes callback list and follows-up on pending requests.
• Attends Intake meetings and works collaboratively with Intake Team and Quality Assurance Team.
• Will monitor expected caseloads and collaborate with staff in order to make case assignments.
• Meets with Intake Supervisor and Program Manager as needed in order to facilitate case assignments.
• Receives and adds additional program information to case records, as needed.
• Makes suspected child abuse reports, as needed, and follows other legal and agency policies pertaining to consent to treatment (e.g. obtaining proper custody orders when necessary).
• Assists with client walk-ins or crisis calls as needed.
• Completes other administrative duties, as assigned.

Education, Certification and/or Experience:

MFT Associate, ASW, or Psychological Assistant required. Experience working with complex issues surrounding children and families preferred. Bilingual (Spanish/English) is preferred.

Previous experience working in the nonprofit sector highly desirable.

Other Skills and Abilities:

• Excellent customer service skills, strong oral and written communication skills.
• Able to interact with a variety of staff and visitors in an effective, courteous, and professional manner.
• Positive attitude.
• Able to work independently, and be a strong team player.
• Utilize effective time management skills and complete tasks in a timely manner.
• Gathers and analyses information skillfully; develops alternative solutions, works well in group problem solving situations, and will request help when needed.
• Extremely organized and detail-oriented.
• Strong computer knowledge, using PC, Microsoft Word and Excel, and Outlook and Knowledge of CALM’s electronic health record.

Compensation and Benefits:

Salary is DOE. Benefits include sick leave and a 403(b) 3% matching program.

 TO APPLY: 

Qualified, interested candidates are asked to submit a resume and cover letter.