Addictions Intake & Outreach Coordinator


Facilitate and complete intakes by telephone and in person to assess applicants for appropriateness for entry into the addiction services program tracks. 

Expectations of every YWCA Staff Member:

  •  Uphold and promote the YWCA Mission.
  • Maintain compliance with state standards.
  • Adhere to established policies and procedures.
  • Contribute to fund development efforts for support of all programs and the overall Association.
  • Provide support to other departments and staff.

Essential Duties:

  • Client Orientation
    • Welcome and Orient new residents to the YWCA Addiction Treatment Services.
    • Complete initial client intake and obtain needed admission information.
    • Obtain proper consent to release forms to communicate with referral sources (i.e. probation, parole, Department of Children Services (DCS), Community Corrections).
    • Complete portions of admissions packets and admissions process not requiring Case Management, including, but not limited to paperwork, assigning a room and a bed, and searching client belongings.
    • Follow up with new residents during the first week to ensure their needs are being met.
    • Complete clear Progress Notes documenting client interactions.
  • Program Intake Processes 
    • Monitor compliance and maintain a waiting list to ensure program beds are filled. 
    • Ensure the occupancy for addictions treatment beds remains at 100% capacity. 
    • Responsible to achieve target client population numbers for program revenues. 
    • Maintain and update database records of client data information.
    • Assemble and maintain current census with necessary documents for billing purposes. 
    • Report census levels to administrative staff on a weekly basis, including, but not limited to number of clients by program and referral source. 
  • Serve as Staff Liaison to DCS
    • Promote the program to child welfare courts and the Indiana Department of Children Services Family Case Managers
    • Maintain a regularly updated contact list of Indiana Department of Children Services Family Case Managers to ensure ongoing follow up
    • Ensure timeliness and accuracy of reporting to DCS through coordination with client case managers
  • Maintain addictions treatment program records of outcomes for  grants reporting 
  • Answer phone calls and if not intake related, transfer to the appropriate party
  • Other duties as assigned to meet the organization's goals.


  •  Bachelor’s degree in Social Work, Psychology, Counseling or related human service field
  •  Experience working in Child Welfare: 3 years (Preferred)
  •  CPR and First Aid Certifications. To be obtained within first year of employment.

Knowledge and Experience:

  • Knowledge of substance use and chemical dependency and their effects on women and families.
  • Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers, and agency.
  • Maintains courteous, helpful, professional behavior.
  • Strong customer service skills with the ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
  • Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
  • Strong time management skills: ability to take initiative to solve problems and work with minimum supervision.
  • Superior assessment skills applying principles of logical thinking to determine the services that meet what the potential enrollee wants/needs
  • Possess the knowledge and ability to implement the Indiana Department of Child Services Practice Model
  • Knowledge of customer service principles and practices.
  • Ability to affect change utilizing data-driven management processes
  • Ability to record, prepare and communicate appropriate reports
  • Customer Service Skills (internal and external customers), including effective communication skills
  • Proficient in Microsoft Office including Outlook, Word, and Excel.
  • 1-3 years of general office experience, including reception and telephone duties.
  • 1-3 years of experience with general office equipment (copiers, printers)
  • Accurate, organized, and detail-oriented, with the ability to work under pressure and shift priorities in response to changing needs.
  • Ability to keep accurate records and files
  • Must comply with the organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
  • Flexibility to change work hours as needed. 

Physical/Mental Essential Requirements:

  • Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
  • Full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Requires corrected vision and hearing to normal range.
  • Ability to sit at a computer work station for extended periods of time.
  • Occasional need to stand for long periods of time.
  • Ability to focus on detail and accuracy of work product.
  • Work is performed  though  expose employee to inclement weather conditions.
  • Occasional high stress may be experienced in dealing with clients, staff and volunteers.