Facilitate and complete intakes by telephone and in person to assess applicants for appropriateness for entry into the addiction services program tracks.
Expectations of every YWCA Staff Member:
- Uphold and promote the YWCA Mission.
- Maintain compliance with state standards.
- Adhere to established policies and procedures.
- Contribute to fund development efforts for support of all programs and the overall Association.
- Provide support to other departments and staff.
- Client Orientation
- Welcome and Orient new residents to the YWCA Addiction Treatment Services.
- Complete initial client intake and obtain needed admission information.
- Obtain proper consent to release forms to communicate with referral sources (i.e. probation, parole, Department of Children Services (DCS), Community Corrections).
- Complete portions of admissions packets and admissions process not requiring Case Management, including, but not limited to paperwork, assigning a room and a bed, and searching client belongings.
- Follow up with new residents during the first week to ensure their needs are being met.
- Complete clear Progress Notes documenting client interactions.
- Program Intake Processes
- Monitor compliance and maintain a waiting list to ensure program beds are filled.
- Ensure the occupancy for addictions treatment beds remains at 100% capacity.
- Responsible to achieve target client population numbers for program revenues.
- Maintain and update database records of client data information.
- Assemble and maintain current census with necessary documents for billing purposes.
- Report census levels to administrative staff on a weekly basis, including, but not limited to number of clients by program and referral source.
- Serve as Staff Liaison to DCS
- Promote the program to child welfare courts and the Indiana Department of Children Services Family Case Managers
- Maintain a regularly updated contact list of Indiana Department of Children Services Family Case Managers to ensure ongoing follow up
- Ensure timeliness and accuracy of reporting to DCS through coordination with client case managers
- Maintain addictions treatment program records of outcomes for grants reporting
- Answer phone calls and if not intake related, transfer to the appropriate party
- Other duties as assigned to meet the organization's goals.
- Bachelor’s degree in Social Work, Psychology, Counseling or related human service field
- Experience working in Child Welfare: 3 years (Preferred)
- CPR and First Aid Certifications. To be obtained within first year of employment.
Knowledge and Experience:
- Knowledge of substance use and chemical dependency and their effects on women and families.
- Proven ability to effectively and respectfully interact with diverse populations, including clients, co-workers, and agency.
- Maintains courteous, helpful, professional behavior.
- Strong customer service skills with the ability to communicate in a professional manner with a wide range of people. Unequivocal commitment to pluralism.
- Ability to exercise independent judgment and discretion when handling potentially confidential or sensitive manners.
- Strong time management skills: ability to take initiative to solve problems and work with minimum supervision.
- Superior assessment skills applying principles of logical thinking to determine the services that meet what the potential enrollee wants/needs
- Possess the knowledge and ability to implement the Indiana Department of Child Services Practice Model
- Knowledge of customer service principles and practices.
- Ability to affect change utilizing data-driven management processes
- Ability to record, prepare and communicate appropriate reports
- Customer Service Skills (internal and external customers), including effective communication skills
- Proficient in Microsoft Office including Outlook, Word, and Excel.
- 1-3 years of general office experience, including reception and telephone duties.
- 1-3 years of experience with general office equipment (copiers, printers)
- Accurate, organized, and detail-oriented, with the ability to work under pressure and shift priorities in response to changing needs.
- Ability to keep accurate records and files
- Must comply with the organization's policy of automobile insurance: must have a valid driver’s license and personal automobile insurance coverage.
- Flexibility to change work hours as needed.
Physical/Mental Essential Requirements:
- Walking, standing, bending, stooping, reaching, moderate lifting and carrying (up to thirty (30) pounds).
- Full range of body motion including manual and finger dexterity and eye-hand coordination.
- Requires corrected vision and hearing to normal range.
- Ability to sit at a computer work station for extended periods of time.
- Occasional need to stand for long periods of time.
- Ability to focus on detail and accuracy of work product.
- Work is performed though expose employee to inclement weather conditions.
- Occasional high stress may be experienced in dealing with clients, staff and volunteers.