Job Description
Job Title: Server
Reports to: Assistant & Café Manager
At Hanna Brothers, we believe that “Great Food Brings People Together.”
As an emerging leader in the corporate event catering industry, Hanna Brothers is the company to join if you want a rewarding career packed with limitless opportunities. Our customers span Fortune 500 companies, the film industry, as well as disaster relief agencies to name a few. As a member of the Hanna Brothers team, you will be an integral part of taking care of our customers, which will enable us to deliver great food, to any crowd, anywhere.
Hanna Brothers is an innovative, high performing company that has recently grown to become of the largest food producers in middle Georgia. Our teammates are enthusiastic, committed to quality, and thrive on consistently delivering unparalleled results. Now is the time to join us and grow an exciting career within the food industry.
Job Summary:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return.
Activities & Responsibilities
Primary
• Promote, work, and act in a manner consistent with the purpose of Hanna Brothers.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems.
• Collect payments from guests.
• Write guests' food/beverage orders on order slips/enter orders into computers for transmittal to kitchen/bar staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take food or beverages orders from guests.
• Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to guests, and prepare or serve specialty dishes as required.
• Answer questions about menu items, beverages, and other restaurant functions and services
• Clean tables or counters after guests have finished dining.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, or taking out trash.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Perform food preparation duties such as setting up beverage station, brewing teas, making lemonade, and brewing coffee.
• Escort guests to their tables.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend beers/wines to guests.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
• Provide guests with information about local areas, including giving directions. And other cross functional assigned duties as necessary.
Tools & Technology
• Commercial use coffee/tea brewers
• Credit card processing machines
• Point-of-sale receipt printers
• Point-of-sale terminals and workstations
• Touch screen monitors
• Point-of-sale software