Case Manager-Community Liaison, Friends & Family Choices
Job Type



The Case Manager/Community Liaison is responsible for developing resources for supportive services, assessing performance, evaluating progress, and reporting on client services, challenges, and outcomes. This position works with high-need jobseekers from vulnerable populations to support their career development, offer counseling services, and assist clients with both their near- and long-term employment goals. The case manager/community liaison pinpoints barriers to employment and makes referrals to community partners and organizations to equip clients with the skills and behaviors needed to overcome these challenges. The case manager/community liaison works closely with other case managers to coordinate services and closely monitor their caseloads. The case manager/community liaison leads the development and facilitation of learning and support groups, life skills workshops, and career pathway exploration sessions.


  • Provides case management services to hard-to-employ jobseekers seeking stable employment with family-sustaining wages.
  • Develops and maintains relationships with community partners that specialize in serving at-risk populations.
  • Develops resources for wraparound  services designed to remove barriers that impede work readiness.  
  • Identifies companies/organizations that provide beneficial services to clients in preparation for permanent employment.
  • Establishes and maintains a process to address issues related to justice involved clients. 
  • Develops strategies and identifies channels to target programs and services with track records for providing quality services with positive outcomes.
  • Monitors clients throughout placement and assists in evaluating progress of clients’ skills and work performance while meeting employer expectations.
  • Performs comprehensive assessments of all clients to make informed career recommendations.
  • Assists clients with resume development.
  • Carefully matches clients with both transitional work experiences (TWEs) and permanent, unsubsidized employment.
  • Collaborates with the business services division to establish sustainable employer partnerships with Detroit businesses.
  • Maintains a database of background-friendly employers willing to hire program clients with recent convictions
  • Works closely with employers to develop lasting relationships and effective retention strategies
  • Collaborates with DESC staff and partners to deliver work readiness curriculum
  • Creates career awareness and exploration activities such as on-site and virtual presentations.
  • Helps clients think through and set attainable career goals and develop actionable plans with clear timelines and next steps.
  • Ensures timely problem solving between employers, DESC staff, and clients.
  • Refers clients to additional job readiness or academic support service providers or internal DESC operated programs. 
  • Completes paperwork and maintains organized and accurate client notes through our internal data management system in a timely manner.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific qualifications include but are not limited to:

  • Professional experience in serving job seekers facing severe barriers to employment and workforce/career development.
  • Must possess excellent time management, communication, and listening, and organizational skills with a high attention to detail.
  • Maintain extreme confidentiality and discretion at all times. Maintain an appropriate filing system for all confidential materials.
  • Strong knowledge of and access to local resources. 
  • Strong knowledge of local employers, hiring trends and in-demand skillsets.
  • Client-driven and committed to timely, responsive, and exceptional service to employers and clients.
  • Must be proficient with a variety of online and computer technologies; particularly Microsoft Windows environment, Adobe systems and demonstrated skills in database management.      
  • Considerable knowledge of database systems and statistical analysis methods/techniques.
  • Robust analytical skills.
  • Excellent oral and written communication skills. Must be able to communicate effectively in person, in writing and virtually.
  • Strong training and facilitation skills.
  • Strong organizational skills.
  • Detail oriented.
  • Ability to manage multiple projects concurrently. Must be able to demonstrate project management skills to produce quality, timely, and complete work product.
  • Ability to exhibit professionalism at all times.
  • Ability to work under pressure and prioritize to meet deadlines. 
  • Must be discrete and professional, particularly when handling confidential information.

The requirements listed are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree in education, social work, administration, criminal justice or related human service field preferred, but not required and 3-5 years of experience in employment-related or case management social service settings.
  • Experience in providing counseling or similar services to difficult to employ or vulnerable populations.
  • Should have experience working with hard-to-employ and special needs populations facing multiple barriers to stable employment.

The above functions are intended to describe the general nature and level of work to be performed in this role. They are not intended to be construed as an exhaustive list of all duties and responsibilities of the position.




Valid State of Michigan Driver’s License – Position requires field work.


Background check and drug screen required. Salary commensurate with experience.