Hinckley has been an industry leader in the finest craftsmanship for nearly 100 years. Founded in 1928, the company has built a strong reputation for craftsmanship, innovation, and timeless design in both power and sailing yachts. Our talented team members are proud to deliver the highest level of service in the industry. We are always seeking passionate individuals with a strong work ethic to support the best team in the business.

Job Summary

As the Client Service Manager, you’ll be at the heart of our service yard —coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply.

As an employer, Hinckley takes pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential. Enjoy competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.

Responsibilities

• Customer Service: Develops sound relationships with customers, acting as a liaison between company and customer. Identify maintenance and service needs. Communicate with customers during repairs and coordinate customer pick-up.
• Administration: Prepare itemized work orders, including parts, costs, and labor. Travel off-site for boat inspection and estimates. Maintain work orders in ERP/MRP system.
• Project Coordination: Work with supervisors/leaders to schedule workforce and equipment. Provide detailed work orders for yard operations, including delivery/commitment dates.
• Quality Assurance: Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures. Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
• Sales/Marketing: Promote the sale of additional services, parts, and accessories in a professional manner. Assist in general sales for boat shows and other marketing events. All duties as assigned.

• Experience: Three (3) to five (5) years of experience working in a revenue-generating service position. 
• Certifications: Bachelor’s degree in business or related field preferred.
• Pre-Employment: All applicants must be able to pass a background check as a condition of employment.

Qualifications

• Prior experience selling technical services or luxury goods/ services.
• Ability to read, analyze, and interpret blueprints, drawings, and technical information.
• Generate financial reports and contracts.
• Experience in estimating boat repairs, hours of labor, and costs.
• Proficient in Microsoft Word and Excel.
• Previous boatyard/shipyard experience preferred.

Apply today to be part of our passionate community of artisans, engineers, and professionals, dedicated to delivering excellence on the water.