Enrollment & Match Coordinator
Minneapolis, MN Enrollment & Matching
Job Type

Organization Description

As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social-emotional skills.

Justice, equity, diversity, and inclusion (JEDI) are central to our mission and values, and BBBS strives to implement these ideals across all areas of our agency. We are committed to learning and taking a non-discriminatory, anti-racist, and anti-bias approach. We are dedicated to cultivating a safe environment where all individuals feel equally respected and valued.

Our mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:

  • Providing deep and intentional partnerships with our youth
  • Building and sustaining deep relationships with our mentors
  • Building a strong organizational foundation
  • Creating a workplace culture that represents who we serve
  • Transforming our community to understand the importance of our youth

Primary Function of the Position

The primary purpose of this position is to interview and assess volunteers, youth, and families for eligibility into the program; uphold documentation and data management standards; ensure child safety standards are upheld; and identify quality matches between adult volunteers and youth.

Position Specifics

Department: Enrollment & Matching

Supervisor: Director of Enrollment & Matching

Job Type: Full-time, Exempt

Hiring Salary Range: $39,000-$43,000

Essential Job Functions

  1. Make quality matches between adults and youth to achieve the BBBS mission.
  • Assess diverse volunteers and youth/families for appropriateness for the program. This includes:
  • Schedule and conduct in-depth interviews with volunteers and youth/families in the office, community, family homes, and virtual space
  • Ensure all parents/guardians receive in-depth orientation of the program
  • Review volunteer background checks and references
  • Complete comprehensive assessments, including recommendations that participants may need for additional coaching and support Gather additional information from outside sources, including teachers, therapists, social workers, etc., as needed
  • Accept or refer participants
  • Complete all necessary database entries according to agency standards
  • Work as a team to effectively and efficiently make matches by sharing files and resources
  • Connect participants with other community resources and referrals, as appropriate
  • Administer surveys to youth and volunteers to assess relationship and youth outcomes and meet grant requirements
  • Support additional projects, as determined, in collaboration with supervisor

2. Create a positive public awareness of BBBS and represent the agency as a high-quality mentoring program of choice to the community.

  • Maintain knowledge of community needs, resources, and networks
  • Communicate in a professional manner with external constituents
  • Work collaboratively to achieve results as specified in the annual business plan
  • Promote teamwork by overseeing and participating in various teams including work groups and interdepartmental meetings
  • Positively represent BBBS in the larger community
  • Support the Advancement Department in recruitment, fundraising, and communication efforts as needed
  • Contribute to the overall success of the agency in order to achieve the BBBS mission
  • Assist with other program functions and tasks as assigned


Education and Experience

  • Bachelor’s degree in social services or related field. Or meet one of the following qualifications:
  • Within 6 months of completing bachelor’s degree
  • AA degree and 2 years relevant work experience
  • No degree, 4 years of relevant work experience
  • Experience managing high volume caseloads and reaching number quotas, strongly preferred

Knowledge, Skills and Abilities

  • Knowledge and understanding of youth development and family dynamics
  • Experience with handling confidential and sensitive information
  • Experience with interviewing and assessment
  • Comfortable going into the homes of diverse families across the Twin Cities
  • Ability to gather and synthesize data from a variety of verbal, nonverbal, and external sources to make professional, objective decisions related to potential participant’s motivations, skills and overall fit for volunteer opportunities.
  • Collaborative work-style with strong interpersonal skills
  • Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve
  • Ability to communicate professionally with internal and external constituents
  • Ability to manage multiple projects and priorities
  • Goal oriented, with a strong commitment to quality and results
  • Ability to work a flexible schedule including some evenings and weekends
  • Must possess a valid driver’s license and have a reliable means of transportation for the performance of work responsibilities

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.


We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes: BBBS-sponsored health & dental insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency. 

How to Apply

Qualified candidates can apply online via this "Apply" button above. Include a cover letter and resume. 

Our hiring process includes phone screens and in-person interviews, reference and background checks for final candidates. All new staff will be fingerprinted within the first week of employment. 

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.